Analyze customer reviews better
with multi-labels

Multi-label classification is a text analysis technique to define text data with multiple labels. These labels define the context of the text data.

Multi-label classification in Natural Language Processing (NLP) is a machine learning task where a model is trained to assign multiple labels or categories to a given input text or document. In traditional binary classification, a document is assigned to one of two classes (e.g., spam or not spam). However, in multi-label classification, a document can belong to multiple classes simultaneously.

Multi-label classification for customer feedback is a machine learning technique where a model assigns multiple labels or categories to a piece of feedback. This approach allows for a more nuanced analysis, as customer feedback often covers various aspects, sentiments, or concerns simultaneously. At Kimola Cognitive, when multi-label technology is combined with the autoclassifier, multi-label classification can be performed easily, without any training.

Multi-label classification enhances the depth of feedback analysis by enabling the identification of multiple themes within a single customer review. This approach provides a more comprehensive understanding of customer sentiments, allowing businesses to address diverse aspects of their products or services.

Multi-label classification is versatile and can be applied to various types of customer feedback, especially when feedback covers multiple dimensions. It is particularly beneficial when businesses want to analyze feedback that may express sentiments or concerns across different aspects simultaneously.

By offering a more detailed and nuanced analysis, multi-label classification helps businesses uncover specific areas that contribute to positive or negative customer experiences. This insight allows for targeted improvements, ensuring that businesses can enhance overall customer satisfaction and loyalty.

Kimola Cognitive is one of the few platforms that offer multi-label classification in 25+ languages. The platform also allows 7-days free trial, so everyone can sign up and try it.

Kimola Cognitive offers three different plans for different businesses. Users who have Standard and Enterprise plan can perform multi-label classification on Kimola Cognitive.