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You don't need to download or install an external tool to scrape reviews. Just enter the web address and let Kimola scrape reviews while you see the progress.
Kimola analyzes each review to classify with a relevant label and generate pain points, usage motivations, feature requests and customer journey.
You can have reviews and analyses in your inbox or download them as Excel, PowerPoint and PDF files at no cost. Create a free account to get started.
We are always ready to help our clients when they face a problem. We offer 10 minutes of Zoom calls when needed and generate video content on Youtube.
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Guest feedback can be your greatest asset — or your biggest blind spot. Tripadvisor reviews influence where people stay, eat, and explore, making them one of the most powerful drivers of tourism and hospitality decisions.
Manually tracking those reviews across multiple pages or locations is time-consuming and error-prone, especially during peak travel seasons. Tripadvisor Review Analyzer eliminates the chaos by automating review collection.
Simply search for your hotel, restaurant, or attraction on Tripadvisor, copy the URL, paste it into the tool, and click “Start.” In moments, you’ll have reviews gathered into a structured, ready-to-analyze format, so you can focus on improving the guest experience — not copying and pasting feedback.
Star ratings only tell you how guests felt, not why they felt that way. Tripadvisor Review Analyzer helps you go deeper, revealing the stories hidden behind the stars.
Our AI engine begins with sentiment analysis, providing a clear view of overall guest satisfaction. Then, through dynamic theme discovery, it uncovers the details driving those emotions — like room cleanliness, staff friendliness, food quality, wait times, or value for money.
With multi-label classification, a single review can touch on multiple aspects of the guest journey. For example, a traveler might rave about the breakfast but complain about check-in delays — and you’ll see both insights side by side.
By tracking these insights over time, you can measure the impact of seasonal changes, test new services, and address issues before they harm your reputation, all while identifying what makes your business truly memorable.
Tripadvisor Review Analyzer is designed for professionals and teams across the travel and hospitality industry who need to act quickly on guest feedback:
When everyone has access to the same insights, you can deliver consistent, unforgettable experiences that drive loyalty and bookings.
In tourism and hospitality, first impressions are everything.
Travelers often decide where to stay, dine, or visit based entirely on what others share online — and Tripadvisor reviews carry enormous weight in those decisions.
Analyzing these reviews gives you more than a star average. It helps you understand the guest journey from start to finish, revealing what delights, what frustrates, and what inspires travelers to return — or never come back.
With these insights, you can refine services, align teams around guest expectations, and stand out in a competitive market. Over time, review analysis becomes a roadmap for growth, guiding everything from staffing decisions to marketing campaigns.
Tripadvisor reviews aren’t just feedback — they’re a direct line to the hearts and minds of travelers, helping you turn every visit into a lasting positive memory.
Collect and centralize feedback.
Make sense of large-scale feedback.
Turn data into meaningful insights.
Find out how Kimola can improve your feedback analysis process.
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Tripadvisor is one of the world’s largest travel platforms, where travelers share reviews and ratings for hotels, restaurants, attractions, and destinations. It helps people plan trips, compare experiences, and make informed decisions based on real guest feedback. For businesses in the tourism and hospitality industry, Tripadvisor serves as a public reputation hub, shaping how potential visitors perceive their brand and influencing where they choose to stay, dine, or visit.
Each review is collected with details like review text, rating, date, and direct link, providing a structured dataset for easy tracking and analysis.
By uncovering the reasons behind praise and complaints, you can fix recurring issues, enhance service quality, and create personalized experiences that drive higher ratings and repeat visits.
Yes. The tool helps you monitor how guest expectations shift across seasons or locations, making it easier to plan staffing, promotions, and services accordingly.
Absolutely. Analyzing reviews for similar hotels, restaurants, or attractions allows you to compare performance, spot market gaps, and identify opportunities to stand out.
It is important to remember that not every business has a profile page on Tripadvisor, and some businesses may be active on other platforms like Google Places, Booking.com etc. So it's always a good idea to check a business on different platforms and combine the analysis results to see the bigger picture.
No. The tool only gathers publicly available data from Tripadvisor and complies with data privacy regulations. No personally identifiable information (PII) is collected.
Yes. Reviews can be scraped and analyzed in any language, with reporting available in English, Spanish, Portuguese, Turkish, French, and German, making it ideal for global tourism brands.
We would like to clarify that this product is not created by Tripadvisor and is not associated with or supported by Tripadvisor in any way.
As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Tripadvisor's terms of use, including copyright regulations, when utilizing the extracted review data.
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