Analyze customer feedback to automatically get NPS, sentiment analysis, content classifications and summaries.
Kimola is loved by small-mid-sized businesses
and trusted by powerful enterprises across 80+ countries.
3,000+ individuals including product managers, UX researchers,
start-up founders create 5 reports in every 3 minutes at Kimola.
Kimola analyzes customer feedback on any topic, with 6x faster data scraping capabilities.
No AI Training
Whether you need to understand customer opinion about a healthy snack or an electronic product, Kimola needs no training to classify customer feedback. Kimola generates clusters based on the context rather than using pre-defined labels.
No Data Hustle
Every research project starts with customer feedback data, and scraping reviews from leading platforms like Amazon, Google Business, Trustpilot, Tripadvisor, Google Play, and the App Store is a 6x faster process in Kimola.
Export reports as well-designed, ready-to-present files in Excel, PDF and PowerPoint formats.
Analyze datasets without hustling with the training process. There is no need for data annotation or manual labeling, so there is no human error. Drag and drop spreadsheets and get your dataset analyzed and classified automatically in minutes.
Kimola offers Dynamic Classification™ technology, which understands the context and generates clusters with a relevant label name. This way, any dataset in any context can be turned into a research report automatically. This is best for qualitative analysis where data is unstructured, such as online reviews, open-ended surveys, or social media posts.
Learn about dynamic classificationAnalyze multiple languages simultaneously, view the analysis for the whole data, or filter by languages. Leverage our AI that scales for global teams.
Kimola can analyze datasets with rows in different languages. This way, customer experience teams handling multiple regions can seamlessly analyze feedback data from review sites or mobile application stores.
Using Kimola's browser extension, scrape online reviews on various mediums, from Amazon to Trustpilot, Tripadvisor to G2, effortlessly with one click.
Kimola brings the concept of Airsets, which is like datasets but on the cloud rather than a file on your computer. All the online reviews scraped from the internet are stored in the Kimola Cognitive account so they can turn into research anytime.
Meet Airset GeneratorClassify long and complex customer feedback data with more than one label and get the sentiment analysis for each label separately, whether the customer feedback comes from short WhatsApp messages or extended conversations on call centres.
Kimola offers Multi-label Classification Technology™, which splits text based on the context and analyses each part by considering how each part contributes to the overall text. This way, single customer feedback data with more than one topic can be a viable source for research accurately.
Meet multi-label classificationUsing GPT technology, transform customer feedback into powerful marketing materials. Leverage Kimola's Open AI integration and save time by summarizing, creating social media content, generating SWO analysis, and even creating new ideas to create an event.
This integration will help you to leverage customer reviews in a different way than ever. Explore the interpretation gallery to get started.
Explore GPT add-onView the gallery of ready-to-use AI models to automatically classify customer feedback for the most common use cases, like sentiment and hate speech analysis, along with consumer conversations around SaaS products, telco companies, banking industry, mobile apps, games and more. Track KPIâs across CX and product teams to understand what customers think about a specific topic.
Use pre-built sentiment classifiers that are fine-tuned for specific use cases. Categorize sentiment into positive, negative or neutral and understand how customers feel with up to 97% accuracy rate.
Choose one or more pre-built content classifier to quickly sort customer feedback into categories, such as product issues or customer service problems. Get a deeper and more precise analysis using specialized industry models with pre-defined or dynamic labels. Identify what needs improvement, what makes customers happy, and what trends are emerging. Turn messy feedback into actionable insights.
Train custom models with a dataset by only dragging and dropping a spreadsheet. Save 90% time while training comparing to other text analysis tools and leverage the no-code training process.
Kickstart your machine learning model journey by dragging and dropping your well-prepared training set in .xlsx, .xls, .csv, or .tsv formats. Wait while the suitability of your dataset for building a machine learning model is being analyzed. Create models with high accuracy rates. Store your models on the dashboard, edit training set if needed after the initial deployment process with bulk upload feature.
Leverage the AutoML technology to craft machine learning models with unparalleled accuracy rates.Leverage automatically rebuilding process of the model using the same AutoML pipeline, ensuring models stay up-to-date and are constructed with the most suitable statistical methods. Benefit from a streamlined process that prioritizes precision and simplicity in model development.
Learn more about custom machine learning modelsKimola Cognitive is famous for it's no training needed technology.
Itâs easy to onboard, affordable to subscribe.
If youâre searching for a more effective alternative to Thematic, Kimola Cognitive is a leading customer feedback analysis platform built for small and medium-sized businesses (SMBs), offering a more seamless and user-friendly experience. While Thematic is widely used, it comes with several drawbacks that Kimola Cognitive addresses.
One common issue with Thematic is the setup process, which can be challenging and time-consuming. Many users have found it difficult to define the right themes, often needing to repeatedly tweak and reconfigure their initial setup. By contrast, Kimola Cognitive eliminates this frustration with its plug-and-play functionalityâthereâs no need for complex setup or training. You can start analyzing data immediately without having to fine-tune theme structures or spend time "training" the software.
Another limitation of Thematic is its handling of sentiment scoring, which users have reported as inconsistent with the actual tone of consumer feedback. Kimola Cognitive excels in this area, providing highly accurate multi-label classification and sentiment analysis, breaking down reviews into multiple aspects and delivering more granular and reliable insights.
Thematic users have also pointed out that navigating the platform can take extra time and clicks to find the right data, especially when fiscal quarters or specific timeframes donât align with preset options. Kimola Cognitiveâs intuitive UI ensures that you can access the data you need quickly and efficiently without unnecessary manual effort.
In terms of reporting, Thematicâs dashboard and sentiment reporting are areas that users feel could use improvement, especially for quick overviews of customer tone. Kimola Cognitive provides comprehensive export options, including PowerPoint, Excel, and PDF, making it easy to share insights with stakeholders without limitations in report views or manual workarounds.
Furthermore, while Thematic users often wish for more integrations, Kimola Cognitive offers a wide range of integrations and data scraping capabilities, making it simple to pull in customer feedback from various sources effortlessly.
For teams looking to streamline their customer feedback analysis, Kimola Cognitive offers a far smoother experience than Thematic, with features designed to save time and deliver more accurate insights from the start. At $199 for up to 3,000 reviews, itâs an affordable, scalable solution for businesses that need actionable insights without the headaches of complex setup or inconsistent data.
Kimola Cognitive has been a great find for me. I've purchased and used a few similar products before but Kimola stand-outs with many features.
Kimola Cognitive provides an astonishingly good value by helping in understanding customer sentiments better. This tool is godsent and saves a tremendous amount of time!
I love Kimola for team that listens to ideas of their users, focused on user experience and making things easy and chrome extension.
I've never had such great, complete and patient customer support.... ever! Nothing was too much bother.
Longtime AppSumo buying beast here... Kimola is an interesting tool -- certainly a few holes in their documentation and onboarding, but their customer service makes up for it. Much appreciated!
I am using this to scrape Amazon reviews from competitors and then use their product's weaknesses to develop ours and use it for our copywriting on our landing pages.
Love the tool it really helps analyze reviews with ease. I like the browser extension and the in-house analysis tools it makes it extremely easy.
I was looking for a tool to do some statistical and analytical research for my business and I purchased Kimola Cognitive. Hats off to everyone on the Kimola team! Thank you so much!!!
See how Kimola analyzes and classifies a raw dataset and turns into a PDF report.
Pricing is based on query limit, custom model count and support options.
Generate summaries, SWOT analysis, FAQ list
and even product descriptions inspired by your customer reviews dataset in any size.
Kimola Cognitive offers a plug-and-play experience, eliminating the complex and time-consuming setup process that many users face with Thematic. It provides highly accurate multi-label classification, more consistent sentiment scoring, and a smoother user experience. You also get faster access to data with an intuitive UI, along with robust export options and greater integration capabilities.
While Thematic users have noted issues with sentiment scores not accurately reflecting consumer tone, Kimola Cognitive excels with its advanced sentiment analysis. It breaks down feedback into various aspects, providing more granular sentiment scores for each, ensuring a deeper and more accurate understanding of customer feedback. Kimola Cognitiveâs accuracy rate is between 95% - 97% for 25+ languages.
No, Kimola Cognitive is designed to be a plug-and-play solution. Unlike Thematic, where theme setup can be challenging and time-consuming, Kimola Cognitive requires no training or manual configuration. You can start analyzing your data immediately.
Kimola Cognitive supports a wide range of integrations and has data scraping capabilities for 30+ websites like Trustpilot, Amazon, App Store, Play Store, Google Business, Etsy, Reddit etc. that make it easy to pull in customer feedback from various sources, streamlining the entire analysis process. Kimola Cognitive also offers integrations with Zendesk, Intercom, Google Sheets.
Yes, Kimola Cognitive offers multiple export options, including PowerPoint, Excel, and PDF, allowing you to seamlessly share insights with stakeholders. This is an area where Thematic is more limited, as it lacks the same breadth of export and reporting features.
Kimola Cognitiveâs user interface is highly intuitive, allowing for easy navigation and quicker access to insights. Users have noted that Thematicâs UI can sometimes require extra clicks to find the data they need, which can slow down workflows.
Kimola Cognitive starts at $199 for analyzing up to 3,000 reviews, making it an affordable choice for small and medium-sized businesses looking to scale their customer feedback analysis efforts. Thematic's pricing can vary based on the level of service and support, but Kimola Cognitive offers an overall simpler and more cost-effective solution.
Kimola Cognitive is ideal for small and medium-sized businesses (SMBs) looking for a powerful yet easy-to-use platform to analyze customer feedback. With no setup required, an intuitive UI, and affordable pricing, itâs a great choice for teams seeking to scale quickly without a steep learning curve.
Kimola Cognitive automates the classification and sentiment analysis process, allowing you to effortlessly analyze customer feedback from multiple sources without manually configuring themes or adjusting parameters. Its time-saving features make it ideal for teams that need regular, in-depth analysis without the manual work required in Thematic.
Kimola Cognitive offers excellent customer support, but its platform is designed to be highly intuitive, so you wonât need much assistance to get started. Unlike Thematic, which can require ongoing help to adjust themes and settings, Kimola Cognitive is simple to use right out of the box.
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