3,000+ growth-obsessed teams from 90+ countries
create 5 reports in every 30 minutes at Kimola.
Easily upload and analyze customer feedback from Excel, CSV, TSV, or integrate with popular platforms like Intercom, Zendesk, and Google Sheets.
Create a Free Account No credit card · No commitment
3,000+ growth-obsessed teams from 90+ countries
create 5 reports in every 30 minutes at Kimola.
Import customer feedback in Excel, CSV, or TSV formats. Map the text column to analyze, and choose the date and URL columns optionally. Other columns turn into filters, making analysis seamless by filtering by any value in your dataset.
Create pivot tables by grouping customer feedback based on the column values in your dataset. See the multiple pivot table results on a single page, and export the results in PowerPoint or Excel if necessary.
Kimola allows effortless customer feedback collection from leading platforms, including Amazon, TripAdvisor, Trustpilot, the App Store, and Google Play. Simply enter a single web address or multiple links, and Kimola will gather and analyze reviews automatically—saving you time while giving you deeper insights into customer motivations, behaviours and personas.
Connect Intercom account to import and analyze customer - agent conversations. Analyze interactional conversations with multi-labels.
Explore Intercom App Store
Integrate Zendesk account to import and analyze interactional conversations. Leverage dynamic classification and multi-label classification to understand customers better and measure the performance of agents easily.
Easily import data from Google Sheets to analyze with Kimola Cognitive.
Learn moreCollect and centralize feedback.
Make sense of large-scale feedback.
Turn data into meaningful insights.
Find out how Kimola can improve your feedback analysis process.
Uncover customer needs, likes, and dislikes from product reviews and feedback.
Analyze customer reviews and ratings to optimize online shopping experiences.
Extract insights from social media conversations and online discussions.
Make sense of free-text survey responses with AI-powered analysis.
Understand customer sentiment and concerns from chat and call transcripts.
Identify workplace trends and employee sentiment from internal feedback and reviews.
A dataset is a structured file containing multiple rows and columns of data. In Kimola’s case, a dataset typically includes customer feedback in free-text format about a brand, product, or service. Since Kimola analyzes content, every dataset must have at least one Text column.
Kimola supports Excel (XLSX), CSV, and TSV formats for data uploads.
You can upload files up to 30MB at once. However, the number of customer feedback entries Kimola analyzes depends on your package. Check our Pricing page for details.
Yes! You can collect customer feedback by providing web addresses from platforms like Amazon, Trustpilot, TripAdvisor, Google Play, and the App Store. You can submit a single link or multiple links to start the collection process.
Integrations are not available for free accounts. You can upgrade anytime to connect your accounts and unlock these features.
Analyze customer feedback in 25+ languages—no AI training needed.
Create a Free Account No credit card · No commitment
Join 3,000+ growth-obsessed teams
from 90+ countries.
