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You don't need to download or install an external tool to scrape reviews. Just enter the web address and let Kimola scrape reviews while you see the progress.
Kimola analyzes each review to classify with a relevant label and generate pain points, usage motivations, feature requests and customer journey.
You can have reviews and analyses in your inbox or download them as Excel, PowerPoint and PDF files at no cost. Create a free account to get started.
We are always ready to help our clients when they face a problem. We offer 10 minutes of Zoom calls when needed and generate video content on Youtube.
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Monitoring Google reviews manually can be overwhelming — especially if your business has multiple branches or franchises. Jumping between profiles, copying reviews, and trying to track feedback by hand isn’t just slow, it’s unscalable and error-prone.
With Google Business Review Analyzer, you can gather every review in one place — fast, clean, and fully automated.
Getting started takes just a few seconds:
The tool will instantly scrape every review for that location and organize them into a clean, structured dataset ready for analysis.
No more messy spreadsheets or scattered screenshots — just reliable, structured data to help you understand what your customers really think.
Your reviews are more than numbers — they’re stories customers share about every interaction with your business. Google Business Review Analyzer helps you listen between the lines, turning scattered feedback into a clear action plan for growth.
Instead of just counting positive and negative reviews, our tool maps the customer journey through advanced technology. It first measures overall sentiment, showing how people feel about your brand today. Then, using dynamic theme discovery, it automatically uncovers hidden patterns — the details that define real-world experiences, like wait times, staff friendliness, pricing fairness, or cleanliness.
Unlike basic tools, our analyzer uses multi-label classification, meaning a single review can highlight several factors at once. For example, one customer might praise your food quality but criticize service speed — and you’ll see both insights clearly, side by side.
As your business evolves, you can track shifts in sentiment and recurring themes, so you can measure the effect of changes, spot issues early, and respond before small frustrations become public reputation problems. It’s not just about understanding feedback — it’s about building a cycle of continuous improvement that strengthens trust and keeps customers coming back.
Google Business Review Analyzer is built for anyone who relies on customer trust to grow their business. It’s used by local business owners, franchise operators, hospitality and service brands, marketing teams, and market researchers to bring clarity to customer feedback that is often scattered and overwhelming.
A restaurant owner might use it to pinpoint service issues before they turn into public complaints. A franchise manager can compare performance across locations, ensuring consistency for every customer experience. Marketing teams lean on review insights to shape campaigns and build authentic, trust-driven messaging. Even researchers and consultants use it to track market trends and identify opportunities competitors are missing.
No matter the role, the goal is the same: to understand customers deeply and turn their voices into action, so businesses can grow with confidence.
Every review is a moment of truth — a glimpse into how customers truly experience your business. Star ratings show what people feel, but only deeper analysis reveals why they feel that way.
By analyzing reviews, you uncover patterns and early signals, like rising frustration with wait times or sudden praise for a new product or location. These insights let you act quickly, preventing small problems from becoming big ones and amplifying what works well.
For businesses with multiple locations, review analysis provides clarity and consistency, showing where teams excel and where improvements are needed. Over time, this creates a cycle of growth: better decisions lead to better experiences, stronger reviews, and higher visibility in local search — building trust and loyalty that lasts.
Collect and centralize feedback.
Make sense of large-scale feedback.
Turn data into meaningful insights.
Find out how Kimola can improve your feedback analysis process.
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Google Business is a free tool provided by Google that allows companies to manage how their business appears across Google Search and Google Maps. It enables businesses to display key information such as location, hours of operation, services, photos, and most importantly, customer reviews.
For consumers, it’s a way to find and evaluate local businesses before visiting. For businesses, Google Business is a reputation and visibility hub, helping them attract customers, track feedback, and build trust through authentic, public reviews.
When scraping Google Business Reviews, the tool provides a clean, structured dataset containing all the key details you need for analysis. Each review includes the Content (full text of the customer’s feedback), URL (direct link to the original review), Date (when it was posted), Rating (1–5 stars), Platform (to indicate it’s from Google Business), and Title (the name of the business).
Google Business Reviews provide direct, unfiltered feedback from your customers, offering valuable insights into their experiences. By analyzing these reviews, you can identify recurring issues, such as slow service, pricing concerns, or staff performance, and take action before they impact your reputation. Positive reviews highlight what customers love, helping you reinforce strengths and build loyalty. Over time, tracking sentiment and themes allows you to measure the impact of operational changes, improve service consistency across locations, and make informed, data-driven decisions that lead to higher ratings, stronger customer trust, and increased revenue.
Yes. Analyzing Google Business Reviews allows you to spot emerging trends in customer behavior and expectations, such as growing demand for certain services or recurring frustrations across locations. By comparing your reviews with those of competitors, you can benchmark performance, identify areas where they excel or fall short, and uncover gaps in the market that you can leverage. Over time, these insights reveal seasonal patterns, shifts in customer sentiment, and opportunities to stay ahead of industry changes, helping you refine both your operations and marketing strategies.
Google Business Reviews are a real-time source of customer insights, making them a powerful tool for market research. By analyzing reviews, you can understand customer needs, identify regional differences, and discover emerging preferences in your industry. Tracking this data over time helps you validate new product or service ideas, measure how changes impact customer satisfaction, and spot market gaps that competitors haven’t addressed. These insights allow you to shape smarter business strategies, refine marketing campaigns, and position your brand to stay ahead of shifting market trends.
No. The tool only collects publicly available data from Google Business profiles, ensuring full compliance with Google’s policies and data privacy regulations. It does not capture or store personally identifiable information (PII), focusing solely on review content and related metadata like dates and ratings. This means you can safely analyze reviews and gain valuable insights while protecting customer privacy and maintaining ethical, legal practices.
Yes. The Google Business Review Analyzer can scrape and analyze reviews in any language, making it ideal for businesses with a global presence. On the other hand, reports can be exported in six languages — English, Spanish, Portuguese, Turkish, French, and German — so teams across different regions can easily share insights and take action in their preferred language.
We would like to clarify that this product is not created by Google and is not associated with or supported by Google in any way.
As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Google's terms of use, including copyright regulations, when utilizing the extracted review data.
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