Top 6 SentiSum Alternatives & Competitors

Mar 22, 2024 - 9 min read
Top 6 SentiSum Alternatives & Competitors

Today, I'm excited to discuss the thrilling developments in the field of market research in the year 2024. In today's competitive business environment, companies require reliable and effective tools to analyze customer feedback and derive meaningful insights from this data. SentiSum stands as a notable player in the market, offering a solution to this need. However, as is always the case, alternative solutions are rapidly emerging as an integral part of the ever-evolving landscape of competition and innovation.

In 2024, we wanted to explore other platforms and competitors that hold significant positions in the field of market research alongside SentiSum. In this article, I will share with you the top six alternatives and competitors of SentiSum. These alternatives offer a range of unique features and capabilities for analyzing customer feedback, conducting emotional analysis, and enhancing customer experience.

To delve deeper into the exciting developments in the field of market research in 2024, please continue reading!

In this article, I’d like to give 6 alternatives to SentiSum;

I'll talk about their features,
Why I chose them as alternatives,
Their free trial options,
And their pricing.

Now it's time to talk about alternatives to SentiSum!

What is SentiSum?

SentiSum is a tool established in 2017, that provides detailed information on artificial intelligence, customer support, and feedback channels. Its headquarters are located in the regions of Europe, the Middle East, and Africa.


With SentiSum, you can:

  • Provide quantitative evidence of customer sentiment factors. The detail and accuracy of the analyses enable teams within your company to operate with confidence.
  • Rapidly switch between feedback channels on a single platform, from voice calls to customer reviews.
  • Ability to delve deep into your tags. From top-level insights to granular details, you can explore your customer feedback insights in the way you need.

SentiSum Pricing: Starting from $3000/monthly

  Pro Enterprise (Custom)
Number of Conversations 5000 5000
Conversation Channels Support + Surveys Custom
Historical Data Analysis Last 6 months Last 24 months
AI Update Custom Custom
Realtime Tagging  Add-on available +
Number Of Users Unlimited Custom
Automation & Triage Add-on available +
Voice Call Analysis $0.06/minute  $0.04/minute
Languages Supported Any 2 100+
Training Monthly Custom
API Access - +
SSO - +

Why You Need a SentiSum Alternative?

  1. If you are looking for a tool that analyzes all types of text, SentiSum may not be suitable for you as SentiSum focuses on analyzing support and feedback channels. Instead of SentiSum, Kimola Cognitive may be suitable for you for the analysis of all types of text!
  2. SentiSum can be costly for small brands.
  3. In some cases, SentiSum's artificial intelligence may not be 100% accurate, requiring manual input. This can result in additional time consumption.
  4. Users have noted that artificial intelligence sometimes misclassifies comments, especially if they are written in broken English, contain poor grammar, or use text speech. This can make it difficult for the AI to accurately understand the emotions expressed by customers and may lead to potential inaccuracies in the analysis. Kimola Cognitive classifies reviews and analyzes sentiment with up to 97% accuracy rate.
  5. Some users have reported encountering errors in the software and expressed disappointment that these issues were not addressed despite being reported. They have expressed a desire for regular updates on progress in resolving this issue.
  6. No trials! You should also schedule an appointment by specifying the date and time to review the demo version :)

TOP 6 SentiSum Alternatives

  1. Kimola Cognitive (sign up free, upload your data!)
  2. Thematic
  3. Chattermill
  4. Medallia
  5. Viable’s AI
  6. Wonderflow

1- SentiSum vs Kimola Cognitive

Kimola Cognitive doesn't just work for large enterprises; it caters to everyone, from small businesses to individuals! By collecting customer reviews and utilizing NLP and machine learning, it classifies data and provides powerful marketing materials such as executive summaries, SWOT analyses, and product descriptions using GPT technology. It's a code-free customer feedback analysis tool that gathers data from various channels like Amazon, Trustpilot, Yelp, and Etsy and classifies the data immediately after analysis. With GPT integration, it can transform customer feedback analysis into social media themes. Its artificial intelligence ensures accurate classifications without the need for manual input. Kimola Cognitive highly values user feedback, and engaging in one-on-one conversations with users. Loved by small and medium-sized businesses due to its various pricing options, its free version allows you to work with your datasets or datasets from Kimola's GitHub account. With its efficient design and user-friendly interface, Kimola Cognitive is a fantastic alternative for product managers, agencies, individual researchers, market researchers, and anyone in need of classifying reviews.


A List of What You Can Do with Kimola Cognitive

  • Scrape reviews with the free browser extension
  • Classify reviews with multi-labels and auto-classification, without any training
  • Analyze sentiment with up to 97% accuracy rate
  • Analyzes customer reviews in 25+ languages
  • Create custom models with drag-and-drop method and train AI
  • Classify and analyze customer feedback with pre-built classifiers (There's a large gallery for every business!)
  • Calculate NPS
  • Generate customer journey reports
  • Extract popular terms and topics
  • Search within customer reviews
  • Create marketing materials based on customer reviews
  • Get PDF reports, Excel reports

Compared to SentiSum, it's an easy-to-learn tool with successful user interface design and explanatory features. It’s used by small, mid-size, and enterprise companies. It offers various pricing options to justify the amount paid.

Did you know that with Kimola Cognitive, you can chat live when you need help? Kimola Cognitive is the best alternative that can classify data, conduct sensitivity analysis, and quickly display results.

Kimola Cognitive Pricing

  • 7-day free trial (no credit card required)
  • Basic Plan: $199 / month, 10.000 queries, Text Analysis, Text Classification with Free Pre-built Models, Web Scraping and API
  • Standard Plan: $399 / month, 35.000 queries, 2 custom models, Text Analysis, Text Classification with Free Pre-built Models, Web
  • Scraping and API, 1-hour onboarding meeting, Support with Live Chat
  • Professional Plan: $999 / month, 100.000 queries, 10 custom models, Text Analysis, Text Classification with Free Pre-built Models,
  • Web Scraping and API, 3 hours onboarding meeting, Support with Live Chat
  • Custom plans available for Larger Companies

See all plans & features here

2- SentiSum vs Thematic

Founded in San Francisco in 2016, Thematic automatically transforms customer feedback into themes and categories using its self-regulating natural language processing model, artificial intelligence. It runs classification models or frameworks without the need for manual pre-setting. It allows you to address issues before they become systematic and discover detailed themes to significantly reduce loss.

👍 Pros

  • Organizing feedback around main themes and then delving into sub-themes within those main themes is incredibly beneficial.
  • Thematic provides numerous options for filtering your data, offering many different ways to view and interpret insights.
  • Thematic is useful for tracking and understanding NPS data and trends.
  • With AI models, Thematic provides a quick start to your categorization model with the ability to easily merge, fine-tune, and add new themes.
  • Thematic not only allows you to listen to your customers but also actively engages with them to understand how to improve the product.

👎 Cons

  • More integrations would facilitate data input/output to Thematic.
  • Sometimes, finding what you're looking for in Thematic requires a few clicks. For example, the "Date" options don't match your company's financial quarters and years, meaning you have to manually click to get the exact timeframe and thus the data you need.
  • The user interface design imposes a steep learning curve on users and lacks good design.
  • Some users have expressed that the data analysis process takes a long time.

Thematic Pricing

Starter: $2,000 per month

3- SentiSum vs Chattermill

Chattermill is a customer feedback analysis tool founded in 2015 in London, UK. It classifies customer reviews, creates and analyzes custom machine learning models tailored to different needs, and is generally used to understand the customer journey.

👍 Pros

  • The ability to deeply analyze what your customers are saying.
  • Equipped with various feedback sources ranging from widgets to real surveys and ratings, and makes it easy to filter out areas of disinterest and generate custom reports.

👎 Cons

  • Many users complain about Chattermill's basic reporting and slow product development.
  • Users find it challenging to locate specific data they're looking for.
  • There is no free trial of Chattermill available.
  • Users lament about erroneous tags, which can be frustrating to sift through and sometimes lead to misinterpretation of data.
  • The pricing of Chattermill is high, only suitable for enterprises.

Chattermill Pricing

Chattermill's website does not feature a pricing list.

4- SentiSum vs Medallia

Founded in 2001 in San Francisco, Medallia is a customer feedback tool designed to assist businesses in collecting feedback through surveys. The tool also provides a range of other useful features including customer lifecycle predictions, multi-channel data capture, reporting, and analytics.

👍 Pros

  • It collects and analyzes data from various feedback sources.
  • It offers real-time analytics and reporting features.
  • It enables actionable insights by correlating customer feedback with business performance.

👎 Cons

  • Medallia's service model doesn't offer any ownership of the platform, which forces businesses to work with a dedicated Medallia
  • Project Team for surveying and organizing surveys.
  • It charges for both "units" and users. "Units" are named individuals who do not have login privileges for surveys.
  • It doesn't provide survey templates nor offer diversity. It's not user-friendly for new users. You need some basic coding skills to easily navigate the application.

Medallia Pricing

Medallia does not have a published price list. You are expected to contact them for pricing information.

5- SentiSum vs Ask Viable

Founded in 2020, Viable believes in augmenting human intelligence rather than replacing it with artificial intelligence. Our mission at Viable is to help you understand your customers with minimal effort, so you can focus on what matters rather than tedious data analysis. By listening to your target audience, understanding their needs, and leveraging artificial intelligence models to generate insights, we have developed Viable to assist you in acting faster.

👍 Pros

  • You can quickly get insights about trends and automatically categorize them based on urgency.
  • With Zendesk integration, customer support tickets are automatically piped through the platform, so we don't have to use engineering resources for this project.

👎 Cons

  • Viable is a new company, so its features and functionality may not be sufficient.
  • Data export may not be easily facilitated, and users may not be provided with table and chart options.
  • The reports it offers may be too simplistic for businesses.

Viable Pricing

Startup: $600 /month. Up to 2,000 data points*/month

Growth: $1,000 /month. Up to 5,000 data points*/month

Enterprise: Custom datapoint allocation.

6- SentiSum vs Wonderflow

Wonderflow, founded in 2014 in Amsterdam, is a tool primarily focused on analyzing customer feedback, similar to other text analysis software. Wonderflow swiftly analyzes a vast amount of data and presents it in an easily understandable manner, offering significant benefits to products where research and development are crucial.

👍 Pros

  • Wonderflow is perfect for those who seek high-level analysis and detailed insights!
  • It covers multiple languages and countries.
  • Offering an easily comprehensible presentation style.

👎 Cons

  • Not catering to every industry is definitely a major drawback.
  • As organizations grow or their needs evolve, they may require solutions that can scale accordingly, which is clearly lacking in Wonderflow.

Wonderflow Pricing

Unfortunately, there is no pricing information available on Wonderflow's website.

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