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Executive Summary of Homewood Suites by Hilton New York/Midtown Manhattan Reviews

Uncover Guest Insights: Homewood Suites NY Midtown Review Analysis

Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South is highly praised for its excellent location, spacious rooms, and exceptional staff service. Guests often highlight the amazing free breakfast with a variety of options and the friendly demeanor of staff members like Felix, Jefferson, and Paola. Many reviews note the clean facilities and convenient amenities such as kitchenettes. However, some guests experienced issues with room cleanliness and breakfast quality during their stay. Overall, the hotel is recommended for its customer service and central location, making it a favorable choice for both leisure and business travelers visiting New York City.

Source: Tripadvisor Reviews of Homewood Suites by Hilton New

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Customer Feedback Analysis of Homewood Suites by Hilton New

Explore the in-depth customer feedback analysis for Homewood Suites by Hilton NY, focusing on service, cleanliness, and amenities.

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Custom Date - Jul 09, 2025
Popular Phrases (limited preview)
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Featured Content
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  • review people at the hotel

    the very friendly breakfast boys, josttym, jorge and felix, always attentive to those we needed and always with great respect. Instead the receptionists left much to be desired.,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

    Sentiment
    • Positive
    Content
    • Staff Service
    Jun 12, 2025
  • review people at the hotel

    the very friendly breakfast boys, josttym, jorge and felix, always attentive to those we needed and always with great respect. Instead the receptionists left much to be desired.,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

    Sentiment
    • Positive
    Content
    • Staff Service
    Jun 12, 2025
  • Confortable

    Excelente el hotel. Jorge y Félix en el desayuno siempre muy amables, nos ayudaron siempre que lo necesitamos. Nos encanto!
    Excellent hotel. Jorge and Félix were always very friendly at breakfast, helping us whenever we needed it. We loved it!

    Sentiment
    • Positive
    Content
    • Staff Service
    Jun 05, 2025
  • Confortable

    Excelente el hotel. Jorge y Félix en el desayuno siempre muy amables, nos ayudaron siempre que lo necesitamos. Nos encanto!
    Excellent hotel. Jorge and Félix were always very friendly at breakfast, helping us whenever we needed it. We loved it!

    Sentiment
    • Positive
    Content
    • Staff Service
    Jun 05, 2025
  • Highly recommend!

    The best part of my stay is how easy it is to get around and how chill everybody is. Room service is awesome! Very quick and efficient! The only “inconvenience” is how crowed it is. Very convenient to get to Times Square and other cool places! Very nice!

    Sentiment
    • Positive
    Content
    • Staff Service
    Jun 01, 2025
  • Highly recommend!

    The best part of my stay is how easy it is to get around and how chill everybody is. Room service is awesome! Very quick and efficient! The only “inconvenience” is how crowed it is. Very convenient to get to Times Square and other cool places! Very nice!

    Sentiment
    • Positive
    Content
    • Location Convenience
    Jun 01, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
70 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY based on online reviews collected from Tripadvisor. The analysis helps Hotel Managers, Customer Service Trainers, Travel Consultants, Marketing Professionals, Hotel Investors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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