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  • Who is this report for?
    • Product Managers
    • Mobile App Developers
    • Customer Experience Specialists
    • Marketing Analysts
    • Brand Managers
Tim Hortons App Reviews: Major Functional Issues and Customer Frustrations

Tim Hortons App Review Analysis: Unveil User Insights

The Tim Hortons app has received numerous negative reviews from users, highlighting significant issues with functionality and customer support. Many users report frequent crashes, problems with redeeming rewards, and difficulties viewing the menu when stores are closed. Additionally, the app fails to properly apply discounts and often locks users out, leaving them frustrated. While some appreciate the rewards system and convenience, the recurring technical errors overshadow these positives. Overall, the app's user experience remains unsatisfactory, driving some customers to seek alternatives like Dunkin’s app.

Source: App Store Reviews of Tim Hortons

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Customer Feedback Analysis of Tim Hortons

Uncover the critical flaws in the Tim Hortons app with our in-depth review analysis. Drive improvements and customer satisfaction.

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Custom Date - Dec 05, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Scan & pay

    Scan and pay has said it’s unavailable for WEEKS and it’s ridiculous. Makes the app pointless for me

    Sentiment
    • Negative
    Content
    • User Experience
    May 22, 2025
  • Newest update 5/14/25

    Newest update appears to have crashed the “offers” system in the app - otherwise very user friendly and have never had any issues with the ordering process

    Sentiment
    • None
    Content
    • User Experience
    May 15, 2025
  • Tim Hortons is great!

    Love the app. The rewards are great as are the drinks, donuts, and breakfast too! Yum.

    Sentiment
    • Positive
    Content
    • Loyalty Program Frustrations
    Mar 28, 2025
  • app is not working

    it’s okay but unfortunately no offers I seen in Tim Hortons app right

    Sentiment
    • Positive
    Content
    • User Experience
    Mar 20, 2025
  • RUTW not working

    RUTW keeps crashing. Have not been able to use it since the contest started. Tried reporting through several avenues seeking help. Received none.

    Sentiment
    • Negative
    Content
    • App Crashes
    Mar 17, 2025
  • Worst fast food app

    This app is the worst fast food app around, it doesn’t allow yo to do anything u less you’ve signed in

    Sentiment
    • Negative
    Content
    • User Experience
    Mar 16, 2025
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Sentiment Analysis (limited preview)
-73 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Tim Hortons based on online reviews collected from App Store. The analysis helps Product Managers, Mobile App Developers, Customer Experience Specialists, Marketing Analysts, Brand Managers to discover insights into what people love, dislike, and need.

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