Widespread User Frustration with Ticketmaster App Functionality and Usability
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Ticketmaster App Feedback Analysis: Insights into User Dissatisfaction

Widespread User Frustration with Ticketmaster App Functionality and Usability

The Ticketmaster app has received significant negative feedback from users, primarily due to performance issues such as crashes and inability to access tickets. Many reviewers express frustration with the app's user interface, highlighting problems like constant password resets and poor connectivity. Users are particularly disappointed with the lack of digital options for ticket handling, which contrasts with other modern ticketing services. There is a strong sentiment that the app is less functional compared to its predecessor, leading to calls for improvements and better customer support. Overall, users are dissatisfied, with several indicating they will not use the service again.

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Custom Date - Dec 03, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Disappointing

    I can’t access my tickets, the app keeps freezing on me.

    Sentiment
    • Negative
    Content
    • App Crashes
    Nov 10, 2024
  • Useless service

    Never buy tickets from this useless service unless you want to miss out.

    Sentiment
    • Negative
    Content
    • Customer Service Complaints
    Nov 09, 2024
  • Crashes when I select My Events

    Freezes/crashes so I can’t see my tickets and can’t save them to Wallet etc

    Sentiment
    • Negative
    Content
    • App Crashes
    Nov 06, 2024
  • App consistently crashes when trying to view tickets

    App consistently crashes when trying to view tickets

    Sentiment
    • Negative
    Content
    • App Crashes
    Nov 05, 2024
  • Password

    Keeps asking me to update my password which means I time out!

    Sentiment
    • Positive
    Content
    • Password Problems
    Oct 31, 2024
  • What to do if you can’t get IOS 16?

    What do you do to install this if you have an old phone? Not everyone updates their phone every year.

    Sentiment
    • Negative
    Content
    • User Interface Challenges
    Oct 13, 2024
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Sentiment Analysis (of 30 reviews)
-90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Ticketmaster－Buy, Sell Tickets based on online reviews collected from App Store. The analysis helps Product Managers, Customer Experience Specialists, Mobile App Developers, Market Researchers, Digital Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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