Getting Started with Kimola

You can start using Kimola for free with a Starter account and create your first Report in a few steps. Sign up at kimola.com, activate your account from the email Kimola sends you, and go to Home. There you can paste a link to a product, business or app page, or upload a file of your own customer feedback. Kimola analyzes the feedback and turns it into a Report with themes, sentiment and research findings. If you want to see a finished Report before using your own data, open one of the sample reports.

Create and Activate Your Account

Go to kimola.com and sign up with your name, email address and a password. Every new account starts on the free Starter package, and no credit card is required, so you can try Kimola with your own data before you choose a paid plan. Usage is counted in queries: each analyzed row of up to 500 characters is one query. To see what each package includes, visit the pricing page.

After you sign up, Kimola sends an activation email to the address you entered. Open it and follow the instructions to activate your account. If you can't find the email, check your spam folder or click Didn't receive the activation email? to get a new one. Sample reports open only after your account is activated. If the email still doesn't arrive, see Activate Your Account.

Find Your Way Around Home

The first time you open Kimola, it offers a 20-second product tour. Click Let's get started! to take it, or Skip to go straight to Home.

Home is where you start every analysis. Here you can create a Report from a link or a dataset, and see the Reports and Models you have created. Home also gives you the sample reports, the browser extension that collects customer feedback from supported platforms, sample datasets to download, and links to step-by-step tutorials in the Support Center.

Explore a Sample Report

Sample reports show you what a finished Report looks like before you analyze your own data. Kimola provides sample reports for different use cases. Choose the one closest to your business scenario. Opening a sample report doesn't use any of your queries, so you can explore every screen as much as you like.

A sample report has the same screens as the Reports you create. Start with Overview for the main themes and sentiment, then use the left menu to see Signals, Action Plans, Dimensions and the individual pieces of feedback. To learn what each screen shows, see What is a Report?

Create Your First Report

If you already have customer feedback, such as survey responses, support tickets or exported customer comments, upload it as a file. Kimola accepts one .xls, .xlsx, .csv or .tsv file of up to 30 MB, and you choose the column that holds the feedback text. You can also bring in data directly from Zendesk, Intercom or Google Sheets through integrations. For the full steps, see Create a Report by Uploading a Custom Dataset.

If you want to analyze public customer feedback about your own product or a competitor's, paste a link to its page on Amazon, Google Business, Trustpilot, Tripadvisor, Google Play or the App Store, or search for an app by name. Kimola collects the customer feedback from that page and analyzes it. For the full steps, see Create a Report by Adding Links. To collect customer feedback from other platforms, use the browser extension, which supports 30+ sources.

If you don't have any data yet, download a sample dataset from Kimola's customer feedback repository on GitHub and upload it as your own file. The repository includes customer feedback from Amazon, Google Business, Trustpilot, Tripadvisor, Google Play and the App Store.

Once your data is in, click Continue to create the Report with the default settings. This is the quickest way to start. If you want more control, click Advanced to choose the classifiers and to decide whether each piece of feedback can get one label or several. A Report of about 100 pieces of customer feedback is usually ready in 2–3 minutes.

Where to Go Next

When your Report is ready, every piece of customer feedback is classified into themes, sentiment and Dimensions. Start with Overview, then move through the menu as you did in the sample report.

Kimola also looks for Signals: places where a theme is mentioned more, or more negatively, in one group than in the rest, or more often than before. If the dataset is too small, or if nothing in it meets Kimola's definition of a signal, the Report has no signals and the Signals menu item doesn't appear. This means nothing in the data stood out, not that the analysis failed.

To turn your findings into work for your team, create an Action Plan from the Actions screen. To see how many queries you have used, see Track Your Usage. To analyze more feedback, or to use features such as Feeds and custom models, compare the packages on the pricing page.