Vitacost.com Customer Service and Delivery Challenges Summary
  • 83 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Vitacost.com Review Analysis: Insights on Customer Challenges

Vitacost.com Customer Service and Delivery Challenges Summary

Vitacost.com is facing challenges with customer service, order delivery, and customs issues, leading to dissatisfaction among long-time customers. Complaints include billing errors, slow shipping, canceled orders without notice, and inadequate responses from customer service. Issues related to VAT charges, cashback discrepancies, and missing items were also highlighted. The decline in service quality has resulted in frustrated customers turning away from Vitacost.

Best for
  • E-commerce Managers
  • Customer Service Directors
  • Supply Chain Specialists
  • Digital Marketing Professionals
  • Retail Industry Analysts

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
16 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Export
Custom Date - Nov 02, 2024
Popular Phrases (of 30 reviews)
see all >>
Featured Content
see all >>
  • this site may be careless when billing you

    This company may be careless with billing they have billed be twice for my order of joint supplement product.

    Sentiment
    • Negative
    Content
    • Product Quality and Pricing
    Apr 21, 2024
  • Go to Costco. This place sucks

    This used to be a good place to purchase supplements. However, their customer service is absolutely horrible. If you sign up for their automatic renewals, and you don’t meet there qualifying amount you get dinged for shipping.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 16, 2024
  • Cancelled my order without notifying me.

    Cancelled my order without the simple courtesy of notifying me. This is the second time this has happened. Very disappointed.

    Sentiment
    • Negative
    Content
    • Order Cancellations and Refunds
    Mar 23, 2024
  • Decent pricing on many items

    Decent pricing on many items. Other items even with coupons is near retail. Minimum order for free shipping is higher than many others. Shipping fees about average otherwise.

    Sentiment
    • None
    Content
    • Product Quality and Pricing
    Dec 12, 2023
  • Vitacost tried to charge my credit card…

    Vitacost tried to charge my credit card when I don't know the company. Let alone that I bought anything there.Where Vitacost is located (address) cannot be found on the website

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Dec 05, 2023
  • They sent me the wrong item and then…

    They sent me the wrong item and then refunded me the wrong amount of money. This company is incompetent.

    Sentiment
    • Negative
    Content
    • Order Cancellations and Refunds
    Nov 19, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
16 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Unlock Insights: Wayfair Customer Feedback Analysis
    Trustpilot Reviews 96
  2. Unlock Customer Insights for My Supplement Store
    Trustpilot Reviews 68
  3. Unlock Insights: 4WheelOnline Customer Feedback Analysis
    Trustpilot Reviews 68
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Vitacost.com  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Customer Service Directors, Supply Chain Specialists, Digital Marketing Professionals, Retail Industry Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.