Vitacost.com Customer Service and Delivery Challenges Summary
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Vitacost.com Review Analysis: Insights on Customer Challenges

Vitacost.com Customer Service and Delivery Challenges Summary

Vitacost.com is facing challenges with customer service, order delivery, and customs issues, leading to dissatisfaction among long-time customers. Complaints include billing errors, slow shipping, canceled orders without notice, and inadequate responses from customer service. Issues related to VAT charges, cashback discrepancies, and missing items were also highlighted. The decline in service quality has resulted in frustrated customers turning away from Vitacost.

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Custom Date - May 18, 2024
Featured Content
  • this site may be careless when billing you

    This company may be careless with billing they have billed be twice for my order of joint supplement product.

    Sentiment
    • Negative
    Content
    • Product Quality and Pricing
    Apr 21, 2024
  • Go to Costco. This place sucks

    This used to be a good place to purchase supplements. However, their customer service is absolutely horrible. If you sign up for their automatic renewals, and you don’t meet there qualifying amount you get dinged for shipping.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 16, 2024
  • Cancelled my order without notifying me.

    Cancelled my order without the simple courtesy of notifying me. This is the second time this has happened. Very disappointed.

    Sentiment
    • Negative
    Content
    • Order Cancellations and Refunds
    Mar 23, 2024
  • Decent pricing on many items

    Decent pricing on many items. Other items even with coupons is near retail. Minimum order for free shipping is higher than many others. Shipping fees about average otherwise.

    Sentiment
    • None
    Content
    • Product Quality and Pricing
    Dec 12, 2023
  • Vitacost tried to charge my credit card…

    Vitacost tried to charge my credit card when I don't know the company. Let alone that I bought anything there.Where Vitacost is located (address) cannot be found on the website

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Dec 05, 2023
  • They sent me the wrong item and then…

    They sent me the wrong item and then refunded me the wrong amount of money. This company is incompetent.

    Sentiment
    • Negative
    Content
    • Order Cancellations and Refunds
    Nov 19, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Vitacost.com  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Customer Service Directors, Supply Chain Specialists, Digital Marketing Professionals, Retail Industry Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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