Customer Dissatisfaction with Wayfair USA: Shipping Delays, Quality Issues, and Poor Customer Service
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Customer Dissatisfaction with Wayfair USA: Shipping Delays, Quality Issues, and Poor Customer Service

Wayfair USA faces significant customer dissatisfaction due to shipping delays, lack of communication, product quality issues, and poor customer service. Customers report problems with missing parts, late deliveries, incorrect items, and inefficient return processes. Many reviewers express frustration with the lack of responsiveness from customer support and the overall experience of dealing with Wayfair. Multiple complaints highlight issues with damaged items, billing errors, and difficulties in obtaining refunds. Overall, customers advise caution when considering purchases from Wayfair due to a high frequency of negative experiences.

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Custom Date - Sep 07, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I bought a couch and it was so small it…

    I bought a couch and it was so small it was only for kids. I had to pay $80 to send it back. Then I bought a chair, and it is a year later, and I should have kept my money. Needless to say I won't be buying from Wayfair again!

    Sentiment
    • None
    Content
    • Product Quality
    May 01, 2024
  • Bed bugs!! Don’t buy

    Dirty company sent me a cloth headboard that was infested with bed bugs inside of it. Had no idea as my poor son was getting chewed up. His room is upstairs and only one that had signs of them. My wife started spraying and they came all out from the headboard. So gross. Avoid this dirty place at all costs!

    Sentiment
    • Negative
    Content
    • Product Quality
    Apr 30, 2024
  • Shipping dates are a lie

    They have some nice items, but their shipping arrival dates show when shopping are worth nothing. I thought I'd give them one more try, and yet again, my item is arriving 3 days past the date promised at check out.

    Sentiment
    • Negative
    Content
    • Delivery Delays
    Apr 29, 2024
  • Delivery time took several weeks

    Delivery time took several weeks. Furniture was listed as average height, it is very low. No replacement legs available. Did get a discount for the issues. Just called to pay off my balance and was I formed I can't use a credit card. It must be debit or checking. Won't be ordering again.

    Sentiment
    • Negative
    Content
    • Product Quality
    Apr 22, 2024
  • Totally woke advertisement.

    Totally woke advertisement.You’ll reap what you sow!Bye bye wayfare

    Sentiment
    • Negative
    Content
    • Communication Problems
    Apr 22, 2024
  • Wayfair is the WORST

    Package was a 2 day delivery. Now 7 days later a label just a label has been created.Wayfair claims FedEx has it.I call FedEx they say it's in Wayfair warehouse.PLEASE they have the WORST customer service. I wanted to cancel the order. They won't let me cancel

    Sentiment
    • Negative
    Content
    • Communication Problems
    Apr 15, 2024
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Sentiment Analysis (of 30 reviews)
-82 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Wayfair USA  based on online reviews collected from Trustpilot. The analysis helps Market Researchers, E-commerce Consultants, Customer Experience Managers, Retail Industry Analysts, Supply Chain Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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