Mixed Reviews Highlighting Product Quality vs. Customer Service at 4WheelOnline
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Mixed Reviews Highlighting Product Quality vs. Customer Service at 4WheelOnline

4WheelOnline has received mixed reviews from customers. While some praise the product quality and fast delivery, others criticize the customer service, communication issues, and restocking fees. Common complaints include missing items, order processing delays, and incorrect products being sent. Customers highlight issues such as unbalanced wheels, rude representatives, and difficulties with returns and refunds. The company's pricing policies, stock availability, and misleading website information are also sources of frustration for buyers.

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Garbage company don’t purchase from…

    Garbage company don’t purchase from them. Horrible customer service, pathetic return policy.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Dec 22, 2023
  • Why specify my vehicle in the garage if…

    Why specify my vehicle in the garage if it doesnt filter the product list. I used to love this site but it is not easily navigated and filters don't work. Too bad. Great ppl to work with but the site is just frustrating.

    Sentiment
    • Negative
    Content
    • Product Availability
    Mar 12, 2022
  • THIS COMPANY RUNS A BAIT A SWITCH SCAM…

    THIS COMPANY RUNS A BAIT A SWITCH SCAM - THEY SENT ME CHEAP MINERAL OIL INSTEAD OF SYNTHETIC OIL - AND THEN OFFERED HORRIBLE CUSTOMER SERVICE

    Sentiment
    • Negative
    Content
    • Product Quality
    Feb 23, 2022
  • Horrible customer service it shows they…

    Horrible customer service it shows they have it then they cancel it on you. Would not recommend!!!

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Nov 17, 2021
  • My Worst Online Shopping Experience Yet

    Like many others have stated, horrible customer service. They go against their own statements and facts don't matter to them. AVOID AT ALL COSTS!!!

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Nov 03, 2021
  • JP provided excellent customer service…

    JP provided excellent customer service and was a pleasure speaking with him regarding my order. Looking forward to receiving my lift kit!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    May 13, 2021
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Sentiment Analysis (of 30 reviews)
-62 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for 4wheelonline.com  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Customer Service Directors, Product Quality Analysts, Marketing Strategists, Retail Industry Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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