Mixed Reviews for Klarna Payment App
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Mixed Reviews for Klarna Payment App

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Customers are having issues with Klarna's refund process, declining purchases despite having good standing, and experiencing technical issues with the app. Some reviewers also express dissatisfaction with changes to the rewards program, fees, and credit checks. However, others appreciate the payment flexibility and financing options. Many suggest using other pay-later apps instead.

Source: App Store Reviews of ‎Klarna | Shop now. Pay later.

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Customer Feedback Analysis of ‎Klarna | Shop now. Pay later.

Uncover insights from Klarna app reviews on payment, app functionality, and customer satisfaction. Essential for business strategy.

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Custom Date - Jan 15, 2025
Popular Phrases (limited preview)
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Featured Content
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  • I super recommend it

    Love this app helps tons
    Would recommend to any and everyone

    Sentiment
    • Positive
    Content
    • Purchase Experience
    May 24, 2023
  • Double Talk

    I was able to purchase several items using Klarna a week ago on the Coach Outlet App. Today it’s saying region unavailable.

    Sentiment
    • Negative
    Content
    • App Functionality
    May 23, 2023
  • Good app

    Simple to use overall a great app. Thank you

    Sentiment
    • Positive
    Content
    • Purchase Experience
    May 22, 2023
  • Actually horrible

    It charged me twice one for the original payment plan and then for the renovated plan

    Sentiment
    • Negative
    Content
    • Payment Issues
    May 22, 2023
  • Great deal

    It’s a great app and opportunity to buy and pay later.

    Sentiment
    • Positive
    Content
    • Purchase Experience
    May 21, 2023
  • New app update

    The new app update is not working when I go to certain stores through klarna. The old version was better

    Sentiment
    • Negative
    Content
    • App Functionality
    May 17, 2023
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Sentiment Analysis (limited preview)
-54 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Klarna | Shop now. Pay later. based on online reviews collected from App Store. The analysis helps E-commerce Managers, Product Managers, Customer Experience Analysts, Market Researchers, Financial Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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