Check City: Mixed Reviews Highlight Customer Service and Concerns
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Check City: Mixed Reviews Highlight Customer Service and Concerns

Check City receives mixed reviews with customers praising the professionalism and friendliness of the staff, efficient service, and fair fees. However, some clients express concerns about credit checks, verification processes, and repossession practices. Overall, Check City is commended for its customer service and willingness to assist customers during financial emergencies.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Great, great service. A+

    I’ve been with Check City for some time now. I have NEVER had any problems with their customer service. Today I had to deal with their collections department on an internal software problem that Check City had. I spoke to Thomas T. And he is the Assistant Collections Manager. He was super professional and really looking out for his companies interest, while still being polite to me. At first he saw something different and let me know a loan was due early, but it wasn’t. A software glitch caused a mistake. Being professional as he is he had sent an email to his other department, which I had advised let me know it was their software. After receiving conformation that it was indeed Check City”s software he politely helped me resolve it.Buy that man a coke a cola. Great job Thomas. Thank you for not hard balling me on this. Thank you for listening and verifying. I am grateful. So I will continue to use Check City.Great job to all at Check City.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Sep 12, 2023
  • Great people and great service…

    I have always had great service and help from the Layton, Utah site.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Oct 30, 2019
  • I asked of I could make my payment a…

    I asked of I could make my payment a single day late. The lady at the store told me that would be fine. When I went in the following day, I was told they had deposited my check and withdrew the entire loan amount from my checking account. This put me in the hole significantly causing. Me to close my bank account where I had banked for nearly 20 years. Liars. Thieves.

    Sentiment
    • Negative
    Content
    • Repossession Experience
    Oct 26, 2019
  • Great service and beautiful stores!

    Great service and beautiful stores!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Oct 15, 2019
  • Greatt customer service

    Greatt customer service. They always get the job done quick and easy.

    Sentiment
    • Positive
    Content
    • Fast Service and Convenience
    Oct 15, 2019
  • A good experience when you need cash…

    A good experience when you need cash quick.

    Sentiment
    • Positive
    Content
    • Loan Application Process
    Oct 14, 2019
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Sentiment Analysis (of 30 reviews)
60 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Check City  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Service Managers, Marketing Strategists, Product Managers, Business Development Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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