Zoom: A User-Friendly Video Conferencing App with Some Limitations
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Zoom: A User-Friendly Video Conferencing App with Some Limitations

Unlock Insights: Zoom App Customer Feedback Analysis Report

Zoom is a user-friendly and reliable video conferencing app, offering high-quality meetings and classes. It has a free version available to the public and is considered the platinum standard. However, there are some issues with the authentication app and MFA code, making it difficult to sign in without using SMS. Despite this, users love using Zoom for its ease of use and excellent features. There is also a concern about the time limit and subscription policy, which may discourage some users. Overall, Zoom is praised for its communication capabilities and bringing people together.

Source: App Store Reviews of ‎Zoom - One Platform to Connect

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Customer Feedback Analysis of ‎Zoom - One Platform to Connect

Explore our in-depth Zoom app review covering user experience, subscription policies, authentication issues, and more.

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Custom Date - Dec 25, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Good stuff

    Always a great experience.Fast accurate and friendly to use

    Sentiment
    • Positive
    Content
    • Connection and Communication
    Jan 13, 2024
  • Great

    Love the quality and easiness of. Using Zoom.

    Sentiment
    • Positive
    Content
    • Quality and Ease of Use
    Jan 13, 2024
  • 1-11-24

    I enjoyed the presentation! I hope you can coordinate the presentation with the written format. Thanks so much!

    Sentiment
    • Positive
    Content
    • Presentation Format
    Jan 13, 2024
  • Subscription policy

    Terrible subscription policy and they don’t care about small business.

    Sentiment
    • Negative
    Content
    • Subscription Policy
    Jan 12, 2024
  • Can’t paste MFA code

    The app is fine however it’s impossible to copy the MFA code from the authentication app into zoom. It’s impossible, or so it seems, thus making it impossible to sign in unless using SMS.

    Sentiment
    • Negative
    Content
    • Authentication
    Jan 12, 2024
  • Love zoom

    It bring everyone together and feel better ,with all the loneliness that’s happening for some it keep me abreast of the outside ten stars for ZOOM Thanks Pechez#1

    Sentiment
    • Positive
    Content
    • Connection and Communication
    Jan 11, 2024
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Sentiment Analysis (limited preview)
57 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Zoom - One Platform to Connect based on online reviews collected from App Store. The analysis helps Digital Marketing Specialists, Product Managers, User Experience Designers, Corporate Communications Managers, Customer Success Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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