Mixed Reviews of Zoom: Frustrations, Benefits, and Feature Requests
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Mixed Reviews of Zoom: Frustrations, Benefits, and Feature Requests

Zoom User Feedback Analysis: Insights and Opportunities

Zoom users express frustration with delayed and garbled voices, video issues, and difficulty in updating the app. Some users desire support for external webcams on iPad and the ability to delete individual meetings. Despite these complaints, many users find Zoom convenient, easy to use, and beneficial for virtual meetings, coaching, and prayer calls. Some users appreciate the informative content and helpfulness of Zoom meetings. However, there are concerns about sign-in functionality, sound quality, and privacy. Users request additional features like full-screen share with camera support, local recording, remote control, and improved control over views on the iPad app.

Source: App Store Reviews of ‎Zoom - One Platform to Connect

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Customer Feedback Analysis of ‎Zoom - One Platform to Connect

Uncover the mixed feedback on Zoom with our comprehensive analysis report, highlighting user experiences, issues, and feature requests.

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Custom Date - May 16, 2025
Popular Phrases (limited preview)
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  • Audio very delayed on PC

    Zoom on my PC is a mess! Voices are delayed and garbled, video is much the same. I need to resort to using my phone to attend meetings. Any ideas on how to fix the delay in or on my PC would be greatly appreciate it. Thus far all attempts to resolve has been an effective.

    Sentiment
    • None
    Content
    • Meeting Experience
    Oct 12, 2023
  • This App Literally Just Doesn’t Work.

    The sign in functionality from google is totally broken. And it won’t join any meetings. Worse than useless.

    Sentiment
    • Negative
    Content
    • Account and Sign-in Problems
    Oct 11, 2023
  • iPad external camera support please!

    My iPad remains a poor option for video calls because Apple put the built in camera in the wrong place. I was excited to see that iPad OS 17 adds support for external webcams but sadly Zoom does not support this (yet?)

    Sentiment
    • Negative
    Content
    • External Camera Support
    Oct 11, 2023
  • Great app

    I do not appreciate the use of ai to monitor and spy in on everyone. I wish tech companies would respect my privacy. I use there products, so then they stab me in the back. Shameful

    Sentiment
    • Negative
    Content
    • Privacy Concerns
    Oct 10, 2023
  • Need external camera access on iPad

    Now that iPad OS supports external cameras, I would really appreciate Zoom enabling this. It would be a game-changer using iPad with an external monitor and camera.

    Sentiment
    • Positive
    Content
    • Device Compatibility
    Oct 09, 2023
  • I want a refund

    I want a refund asap or i am putting a stop to the payment through my bank account!

    Sentiment
    • Negative
    Content
    • Payment and Refund
    Oct 08, 2023
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Sentiment Analysis (limited preview)
37 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Zoom - One Platform to Connect based on online reviews collected from App Store. The analysis helps Product Managers, User Experience Designers, Customer Support Specialists, Marketing Professionals, Software Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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