Hiyacar - Mixed User Feedback on Car Hire Service
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Hiyacar - Mixed User Feedback on Car Hire Service

Mixed reviews for Hiyacar, with users praising the user-friendly app, ease of car hire, and customer service, but complaining about hidden costs, technical issues, and poor communication. Some users had negative experiences with verification fees, rejection, and high platform fees for car owners. Overall, the concept was appreciated, but execution and pricing raised concerns.

Best for
  • Automobile Industry Analysts
  • Car Rental Service Managers
  • Customer Experience Strategists
  • Market Research Analysts
  • Product Managers in Mobility Services

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Custom Date - May 18, 2024
Featured Content
  • the Spp is ok, but it would be better to ask the customer for the 10 pounds after verifying his identity

    Sentiment
    • Positive
    Content
    • App Functionality
    Jul 28, 2023
  • No issues... perfect for what i needed. Fast sign up which was great 👍

    Sentiment
    • Positive
    Content
    • User Experience
    Jul 27, 2023
  • I honestly recommend the app. The bookings are quick and so convenient for me. Better than many car or van hiring companies.

    Sentiment
    • Positive
    Content
    • User Experience
    Jul 01, 2023
  • Charging 10£ to sign up and then got rejected, because i don't have credit score. I requested a refund, which wasn't provided. Do not recommend. Edit: i am living in the UK and provided proper verficiltation, according to your support i didn't have a credit score

    Sentiment
    • Negative
    Content
    • Verification Process
    Jun 14, 2023
  • very pleased to find a company that does affordable electric cars

    Sentiment
    • Positive
    Content
    • Electric Vehicles
    Jun 13, 2023
  • Great first experience. The app is very well designed, the car was great, and the process couldn't be simpler. Looking forward to more!

    Sentiment
    • Positive
    Content
    • User Experience
    Jun 10, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
40 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Hiyacar - Car Hire, Carsharing based on online reviews collected from Google Play. The analysis helps Automobile Industry Analysts, Car Rental Service Managers, Customer Experience Strategists, Market Research Analysts, Product Managers in Mobility Services to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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