Mixed Reviews: Praise for Virtual Cards and Online Banking Services but Frustrations with Verification and Customer Service
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Mixed Reviews: Praise for Virtual Cards and Online Banking Services but Frustrations with Verification and Customer Service

The app 'Grey' receives mixed reviews, with praise for its virtual card and online banking services alongside frustrations with the verification process and customer service. Users highlight issues with KYC verification, delays in currency crediting, and difficulty in using USD accounts. Positive feedback emphasizes the app's ease of use and virtual bank account benefits for receiving international payments. Some users express gratitude for the app's usefulness in freelancing. However, concerns about customer service responsiveness, card deletions without warning, and withdrawal issues are also voiced.

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  • Market Researchers
  • Customer Experience Strategists
  • Financial Analysts
  • Digital Banking Executives

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I love it the app has been so useful 😃 Please keep up the good work especially the customer care service I appreciate you alll

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 28, 2024

  • App runs on auto pilot. Use it at your own risk. Website not functioning, email not responsive, costumer service is zero.

    Sentiment
    • Negative
    Content
    • App Functionality
    Apr 26, 2024

  • Is being 36 hours now I've being trying to verify my account which is impossible... If you guys don't accept NIN Slip remove it from your interface.

    Sentiment
    • Negative
    Content
    • Verification Process
    Apr 26, 2024

  • YOUR EURO AND POUNDS ACCOUNT TAKES REALLY LONG BEFORE THE MONEY IS CREDITED INTO MY BALANCE.

    Sentiment
    • Negative
    Content
    • USD and EUR Accounts
    Apr 26, 2024

  • Very bad customer service, no one is always online. They use forever to reply.

    Sentiment
    • Negative
    Content
    • Customer Service
    Apr 26, 2024

  • fast and reliable, unlimited service and experience! it's wonderful!

    Sentiment
    • Positive
    Content
    • App Functionality
    Apr 26, 2024
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Sentiment Analysis (of 30 reviews)
-23 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Grey based on online reviews collected from Google Play. The analysis helps Fintech Product Managers, Market Researchers, Customer Experience Strategists, Financial Analysts, Digital Banking Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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