Mixed Reviews of Monzo Online Banking App
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Mixed Reviews of Monzo Online Banking App

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The customer reviews for the Monzo app highlight a mix of positive experiences with ease of use and unique features, along with negative feedback about customer service, app maintenance, and account access issues.

Source: Google Play Reviews of Monzo - Mobile Banking

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Customer Feedback Analysis of Monzo - Mobile Banking

Explore the mixed customer feedback on Monzo Bank's mobile app with our in-depth analysis report.

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Custom Date - Dec 25, 2024
Popular Phrases (limited preview)
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Featured Content
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  • I m a having account of monzo but suddenlyr disappeared from screen please let me find out my monzo.account I like monzo banking because of shopping ATM card help to withdraw money when ever required money and it's helpful for while travelling on bus and also too easy to find balance of money can transfer easily money

    Sentiment
    • Positive
    Content
    • Account Access
    Feb 14, 2024

  • Very good customer service support and very helpful app

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 13, 2024

  • Forced to update again. The reason given is trivial (something about fresh laundry). App accounts will only make progress vs online banking when this nonsense is stopped

    Sentiment
    • Negative
    Content
    • App Performance
    Feb 12, 2024

  • Trying to sign up. When I use the link sent to my email the app stops working. Have reinstalled several times and still doesn't work.

    Sentiment
    • Negative
    Content
    • App Performance
    Feb 11, 2024

  • Flex is very convenient. However, custom categories in Joint Accounts are long overdue. When are they coming?

    Sentiment
    • None
    Content
    • Banking Experience
    Feb 11, 2024

  • I can't edit my postcode on the app since I can't edit it. I need to get my card, but it will go to the wrong address if I am unable to put in the correct address.

    Sentiment
    • Negative
    Content
    • Account Access
    Feb 11, 2024
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Sentiment Analysis (limited preview)
17 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Monzo - Mobile Banking based on online reviews collected from Google Play. The analysis helps Financial Analysts, Product Managers, Customer Service Managers, Market Research Analysts, Banking Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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