Mixed Feedback: Ease of Use and Service Speed Praised, Account Deactivation and Verification Criticized
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Wise App Feedback Analysis: Unveil Key Insights Today

Mixed Feedback: Ease of Use and Service Speed Praised, Account Deactivation and Verification Criticized

Mixed reviews were given for Wise app with positive comments on ease of use, fast service, and good exchange rates. However, negative feedback highlighted issues with account deactivation, verification process, and lack of communication.

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Use the app to receive Payment from customer. Then wise block the Payment , resquesting photo of my customer's VALID NATIONAL ID OR PASSPORT !!. Please lah. My customer will not send us photo of their national ID. It it sensitive !!! Stupid. If you Don't Provide then the document , they will refund the Payment

    Sentiment
    • Negative
    Content
    • Account Security
    Feb 21, 2024

  • Wise has made getting reimbursed for travel by organizations based outside the US a breeze.

    Sentiment
    • Positive
    Content
    • Transaction Experience
    Feb 21, 2024

  • Very good app and very handy must use app

    Sentiment
    • Positive
    Content
    • App Usability
    Feb 21, 2024

  • Honestly, I wouldn't bother. From set up to services, this doesn't even come close to other, better companies out there.

    Sentiment
    • Negative
    Content
    • Service Reliability
    Feb 21, 2024

  • They will close my account and they not explain why. I'm not recommended this app.

    Sentiment
    • Negative
    Content
    • Account Security
    Feb 21, 2024

  • Why is it we have to pay you to deposit money I to our wise account.. And then pay again to transfer money.. 😔😟 Plus a surcharge on our card.

    Sentiment
    • Negative
    Content
    • Transaction Experience
    Feb 21, 2024
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Sentiment Analysis (of 30 reviews)
34 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Wise based on online reviews collected from Google Play. The analysis helps Financial Analysts, Product Managers, Customer Experience Specialists, Market Researchers, FinTech Entrepreneurs to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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