Mixed User Experience with Trip.com: Pros and Cons
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Mixed User Experience with Trip.com: Pros and Cons

The reviews for Trip.com reveal a mixed user experience. Many users appreciate the app's ease of use and competitive pricing, highlighting its convenience for booking flights and hotels. Positive feedback includes mentions of good customer service and the ability to secure promotions. However, significant concerns arise regarding customer support, particularly in the context of cancellations and refunds, with some users reporting difficulties in obtaining timely responses. Issues with ticket delivery and payment methods, specifically the lack of options beyond credit cards, also received criticism. Overall, while some users enjoy the service, others express frustration with the booking process and customer service reliability.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Competitive rates, quick and easy to book

    Sentiment
    • Positive
    Content
    • Booking Process
    Sep 25, 2024

  • Misleading. Prices keep changing while you search. At the end it's the same as the official websites, even with discounts and all. Unsure it's worth the hassle.

    Sentiment
    • Negative
    Content
    • Price Concerns
    Sep 25, 2024

  • Very convenient apps to my trip in order.

    Sentiment
    • Positive
    Content
    • App Functionality
    Sep 25, 2024

  • looks good so far looking forward for more because I just joined

    Sentiment
    • Positive
    Content
    • User Experience
    Sep 25, 2024

  • I haven't received my tickets yet, but using the app to book flights was easy.

    Sentiment
    • Positive
    Content
    • Booking Process
    Sep 25, 2024

  • Ang Ganda ng app nato ang bilis Maka kuha ng mga promo.dikana pahihirapan pag kuha ng ticket salamat po 😊

    Sentiment
    • Positive
    Content
    • Promotions and Discounts
    Sep 25, 2024
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Sentiment Analysis (of 30 reviews)
57 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Trip.com: Book Flights, Hotels based on online reviews collected from Google Play. The analysis helps Travel Agency Executives, Customer Service Managers, Marketing Analysts, Product Managers, UX/UI Designers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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