Critical Issues Plaguing the myCigna App: User Feedback Summary
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Critical Issues Plaguing the myCigna App: User Feedback Summary

The myCigna app has received overwhelmingly negative reviews, highlighting persistent issues such as login failures, slow performance, and a lack of biometric support. Users frequently encounter errors, including timeouts and unresponsive features, rendering the app nearly unusable. Many report frustration with the inability to access crucial functions, such as checking claims or finding healthcare providers. The overall sentiment indicates that the app's reliability and functionality fall far below user expectations, leading to calls for urgent improvements. With a consistent pattern of complaints about its performance, customers express dissatisfaction and reconsider their healthcare insurance choices.

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  • Healthcare Product Managers
  • UX/UI Designers
  • Mobile App Developers
  • Customer Experience Strategists
  • Health Insurance Executives

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Custom Date - Nov 02, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Slow. No biometrics at login. Does not want to integrate with my password manager.

    Sentiment
    • Negative
    Content
    • Biometric Authentication
    Oct 17, 2024

  • Like every aspect of cigna this app is abysmal.

    Sentiment
    • Negative
    Content
    • User Experience
    Oct 13, 2024

  • Can never log in

    Sentiment
    • Negative
    Content
    • Login Issues
    Oct 13, 2024

  • issues when I make a new password plz fix

    Sentiment
    • Negative
    Content
    • Account Creation Problems
    Oct 09, 2024

  • Unable to load new App version

    Sentiment
    • Negative
    Content
    • App Updates
    Oct 09, 2024

  • Won't let me download.

    Sentiment
    • Negative
    Content
    • App Updates
    Oct 08, 2024
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Sentiment Analysis (of 30 reviews)
-97 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for myCigna based on online reviews collected from Google Play. The analysis helps Healthcare Product Managers, UX/UI Designers, Mobile App Developers, Customer Experience Strategists, Health Insurance Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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