myCigna App Review: Major Usability Issues Demand Attention
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myCigna App Review: Major Usability Issues Demand Attention

The myCigna app has received predominantly negative feedback, highlighting significant usability issues. Users frequently encounter problems such as constant logouts, slow loading times, and a lack of essential features like bill payments and insurance card access. Many reviewers expressed frustration with the app's reliance on web browsing instead of a self-contained experience. Features such as biometric login were also criticized for not functioning as expected. Despite some positive remarks about its overall utility, the app's performance issues overshadow its strengths, leading to a poor user experience. Overall, improvements are urgently needed to enhance its functionality and user satisfaction.

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Custom Date - Nov 04, 2024
Popular Phrases (of 30 reviews)
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  • Cigna is terrible, and so is this app!

    Cigna is a joke, enough said. But as far as this app… the data is not complete or often wrong.

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Oct 13, 2024
  • Great app!

    App was a little goofy and slow for the first couple of days but now it’s working great and everything syncs up pretty fast.

    Sentiment
    • Positive
    Content
    • App Performance and Stability
    Oct 11, 2024
  • Limited

    Can’t even make a payment.

    Sentiment
    • None
    Content
    • Payment Functionality
    Oct 02, 2024
  • The App Doesn’t Show How To Pay A Bill

    I thought it was possible to pay a bill on the app, but I’ve searched everywhere and don’t see a button, menu, etc. What gives???

    Sentiment
    • Negative
    Content
    • Payment Functionality
    Oct 01, 2024
  • App Forces Update - Now Crashes

    The app force an update and now it constantly freezes. Please fix.

    Sentiment
    • Negative
    Content
    • App Performance and Stability
    Sep 26, 2024
  • Constantly logs me out

    Any app that logs ppl out between EVERY use, even w Touch/FaceID protecting the phone, is ridiculous and “we-Todd-did”!

    Oh and being prompted to add access for family members, at EVERY login? See above…

    Sentiment
    • Negative
    Content
    • Account Access Problems
    Sep 24, 2024
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Sentiment Analysis (of 30 reviews)
-70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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