Critical Issues Plague myCOMPASS PA App: User Frustrations Mount
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Critical Issues Plague myCOMPASS PA App: User Frustrations Mount

The myCOMPASS PA app has faced significant criticism from users due to persistent functionality issues. Many reviews highlight frequent login failures, inability to access important documents and messages, and frustrating error messages. Users report being unable to apply for benefits or view crucial notifications, leading to missed deadlines and lost assistance. Frequent app updates have failed to resolve these issues, prompting users to resort to using the website instead. The lack of reliable customer support adds to user frustration, as many have experienced long wait times or unresponsive lines when seeking help. Overall, the app's performance has significantly declined, impacting users' ability to manage their assistance needs efficiently.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Not working

    I can not view the messages on the app. Very frustrating. Please fix

    Sentiment
    • Negative
    Content
    • Message Accessibility
    Oct 01, 2024
  • It is getting better and better

    Easy to navigate and complete anything.

    Sentiment
    • Positive
    Content
    • User Experience
    Sep 26, 2024
  • App not working

    The app is not working. Can read my messages

    Sentiment
    • Negative
    Content
    • Message Accessibility
    Sep 21, 2024
  • Not working

    Not working for two months please get it fixed

    Sentiment
    • Negative
    Content
    • App Functionality
    Sep 16, 2024
  • cannot even see my messages

    i have an important message that it will not allow me to open or download.

    Sentiment
    • Negative
    Content
    • Message Accessibility
    Sep 16, 2024
  • App doesn’t work

    This app often has errors to be unable to login. It needs fixed asap!

    Sentiment
    • Negative
    Content
    • Login Issues
    Sep 13, 2024
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Sentiment Analysis (of 30 reviews)
-70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for myCOMPASS PA based on online reviews collected from App Store. The analysis helps App Developers, Product Managers, Customer Support Specialists, UX/UI Designers, Digital Transformation Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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