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  • 85 users bookmarked
  • Who is this report for?
    • App Developers
    • Product Managers
    • Customer Service Managers
    • UX/UI Designers
    • Healthcare Administrators
User Frustrations with WAPlanfinder: Functionality Issues and Poor Support

Unlock Insights into WAPlanfinder User Feedback

The reviews for the WAPlanfinder app reveal significant user frustration due to frequent functionality issues, such as login failures, crashes, and inadequate customer support. Users have reported difficulties in renewing plans and uploading documents, often relying on an ineffective website. Many users feel the password requirements are overly strict and cumbersome. While a few users found the app straightforward and useful, the overall sentiment leans heavily toward dissatisfaction, especially concerning the app's performance during critical healthcare-related tasks. The lack of assistance during weekends has been particularly concerning for those needing immediate access to their accounts. Overall, there is a strong demand for improvements in both the app and website reliability to better serve users' healthcare needs.

Source: Google Play Reviews of WAPlanfinder

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Customer Feedback Analysis of WAPlanfinder

Explore the critical user feedback on WAPlanfinder with our in-depth analysis report. Boost your app's performance.

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Custom Date - Dec 05, 2025
Popular Phrases (limited preview)
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  • keeps crashing. can't update my info to keep my insurance

    Sentiment
    • Negative
    Content
    • App Functionality Problems
    Apr 11, 2025

  • constantly crashes when trying to apply

    Sentiment
    • Negative
    Content
    • App Functionality Problems
    Apr 04, 2025

  • it's easy to use any time

    Sentiment
    • Positive
    Content
    • General App Usability
    Mar 05, 2025

  • I have to change my password everytime and your password security is way too much let me choose a normal password

    Sentiment
    • Negative
    Content
    • Password Management Frustrations
    Aug 27, 2024

  • I have no problem with them

    Sentiment
    • Positive
    Content
    • General App Usability
    Jul 21, 2024

  • so hard to navigate. anytime I need to do something in a timely manner the sight is down so I can't get it done on time. it's very inconvenient

    Sentiment
    • Negative
    Content
    • Website Performance Issues
    Jul 17, 2024
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Sentiment Analysis (limited preview)
-40 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for WAPlanfinder based on online reviews collected from Google Play. The analysis helps App Developers, Product Managers, Customer Service Managers, UX/UI Designers, Healthcare Administrators to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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