Negative Reviews Highlighting Poor Communication and Order Fulfillment Issues at HealthyPets.com
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Negative Reviews Highlighting Poor Communication and Order Fulfillment Issues at HealthyPets.com

HealthyPets.com has received overwhelmingly negative reviews on Trustpilot, with customers expressing frustration over poor communication, long delays in shipping, incomplete orders, and difficulties obtaining refunds. Complaints include out of stock items, charging before shipping, unreachable customer service, and slow refund processes. Multiple customers reported issues with receiving the correct products, delays in shipping, and unresponsiveness from the company. Overall, customers warn others to avoid HealthyPets.com due to multiple issues ranging from order fulfillment problems to unsatisfactory customer service.

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Custom Date - May 27, 2024
Featured Content
  • Great Elizabethan cones

    Great product, shipped quickly and in perfect condition. Thank you.

    Sentiment
    • Positive
    Content
    • Product Quality Issues
    Jan 31, 2024
  • Waited over 1 month for product before…

    Waited over 1 month for product before cancelling. Never responded to their email case on their site. Stay away from this company.

    Sentiment
    • Negative
    Content
    • Shipping and Delivery Delays
    May 08, 2023
  • Not a good company

    I WANT TO GIVE NEGATIVE - * DO NOT TRUST THIS COMPANY. SCAM ARTISTS. DISHONEST MARKETING THEN REFUSE REFUNDS. !!! NOT OK

    Sentiment
    • Negative
    Content
    • Refund Process
    Jan 22, 2023
  • Lost money and time with this store

    Lost money and time with this store! scam! Be careful!

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Aug 05, 2022
  • Incredibly terrible service and very…

    Incredibly terrible service and very long delivery, carefully read the reviews of this store before contacting! I DO NOT RECOMMEND!

    Sentiment
    • Negative
    Content
    • Shipping and Delivery Delays
    Aug 05, 2022
  • 1st and last time

    I paid $10 extra for 2-4 day shipping. Took 11 days to arrive. No tracking, no email saying when my order shipped, nothing.

    Sentiment
    • Negative
    Content
    • Shipping and Delivery Delays
    Apr 18, 2022
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Sentiment Analysis (of 30 reviews)
-44 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for HealthyPets.com  based on online reviews collected from Trustpilot. The analysis helps eCommerce Managers, Customer Service Directors, Supply Chain Analysts, Retail Industry Consultants, Digital Marketing Specialists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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