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  • Who is this report for?
    • Retail Managers
    • Supply Chain Analysts
    • Customer Service Executives
    • E-commerce Specialists
    • Logistics Managers
Australia Post Faces Severe Customer Dissatisfaction and Delivery Issues

Unlock Insights into Australia Post's Customer Service Challenges

Australia Post has received overwhelmingly negative feedback from customers, with many expressing frustration over parcel delays, poor delivery practices, and unresponsive customer service. Numerous reviews highlight issues such as packages being misdelivered, claims of attempted deliveries without actual contact, and lost parcels, particularly impacting important shipments like medication and international deliveries. While a few users report satisfactory experiences, they are far outnumbered by complaints of inefficiency and lack of accountability. Customers are disappointed with the overall service quality, prompting calls for organizational improvements and accountability for lost or mishandled parcels.

Source: Trustpilot Reviews of Australia Post is rated "Bad" with 1.4

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Customer Feedback Analysis of Australia Post is rated "Bad" with 1.4

In-depth analysis of Australia Post customer feedback, highlighting delivery issues and service dissatisfaction.

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Custom Date - Dec 08, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Worst

    Worst! I wish I could rate Zero star!

    Sentiment
    • Negative
    Content
    • Frustration with Service
    Jun 25, 2025
  • Waited all day for Amazon delivery only…

    Waited all day for Amazon delivery only to get an email that no one was home. Now my parcel is in some locker somewhere, and will be returned to sender.I am done, no more Amazon for me.

    Sentiment
    • Negative
    Content
    • Delivery Issues
    Jun 13, 2025
  • Package lost on the way to netherlands

    Package lost on the way to netherlands. In my opinion they do nothing to track or search. Not even if its with EMSUnfriendly customer service

    Sentiment
    • Negative
    Content
    • Lost Parcels
    May 21, 2025
  • Never receive any single parcel at home…

    Never receive any single parcel at home in recent years. It's really unbelievable. Why does such a company still exist...........!!!!!!!!!

    Sentiment
    • Negative
    Content
    • Delivery Issues
    May 12, 2025
  • Excessively slow

    Excessively slow. Missleading information: like your dilivery is to morrow and then arrives a week later.

    Sentiment
    • Negative
    Content
    • Express Shipping Delays
    May 07, 2025
  • Absolutely disgusting

    they sent a text with the delivery time, I stayed at home especially and they never even rang the bell. Just sent an email that the item could not be delivered as no one home

    Sentiment
    • Negative
    Content
    • Delivery Issues
    Apr 24, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
-87 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Australia Post is rated "Bad" with 1.4 / 5 on Trustpilot based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Supply Chain Analysts, Customer Service Executives, E-commerce Specialists, Logistics Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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