Yodel Delivery Service: Friendly and Efficient with Some Room for Improvement
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Yodel Delivery Service: Friendly and Efficient with Some Room for Improvement

Yodel provides friendly and efficient delivery service, with prompt and on-time deliveries. However, there have been some instances of packages being left in the rain or in plain sight. Overall, the drivers are professional and courteous, and the company keeps customers well-informed about their deliveries.

Best for
  • Logistics Managers
  • Customer Service Executives
  • E-Commerce Managers
  • Supply Chain Analysts
  • Operations Directors

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Custom Date - Apr 19, 2024
Featured Content
  • Driver did not even bother to ring the…

    Driver did not even bother to ring the doorbell. Just left the package on the doorstep where it got soaked. Fortunately I happened to open the door and found it

    Sentiment
    • Negative
    Content
    • Delivery Service
    Dec 12, 2023
  • Frequent updates and parcel arrived on…

    Frequent updates and parcel arrived on time, polite driver.

    Sentiment
    • Positive
    Content
    • Timeliness
    Dec 12, 2023
  • Great experience w Yodel!

    Everything on time, delivery with care, helpful and nice driver. Thank you!

    Sentiment
    • Positive
    Content
    • Delivery Service
    Dec 12, 2023
  • Delivery within time slot parcel in…

    Delivery within time slot parcel in good order

    Sentiment
    • Positive
    Content
    • Timeliness
    Dec 12, 2023
  • Parcel left outside in view for any…

    Parcel left outside in view for any passing people to see.

    Sentiment
    • Negative
    Content
    • Security
    Dec 12, 2023
  • Yodel says delivery was attempted

    Yodel says delivery was attempted. I have a Ring doorbell and no delivery was attempted. They have the correct address and postcode. This was wine from Italy which I was promised today for a party I am organising.

    Sentiment
    • Negative
    Content
    • Communication
    Dec 12, 2023
  • See All Reviews
Sentiment Analysis
62 Net Promoter
Score
Popular Topics
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  • This page displays purchase options and a preview of the customer feedback analysis report for Yodel  based on online reviews collected from Trustpilot. The analysis helps Logistics Managers, Customer Service Executives, E-Commerce Managers, Supply Chain Analysts, Operations Directors to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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