Mixed Reviews for Packaly's Delivery Service
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Mixed Reviews for Packaly's Delivery Service

Packaly Delivery Service: Unveil Customer Insights

Packaly's delivery service receives mixed reviews, with customers appreciating fast and friendly deliveries, but also facing issues like packages left unsafely, delays in delivery, and poor communication. Positive feedback highlights timely and sustainable deliveries, friendly employees, and intact packages. However, negative reviews mention instances of packages left in insecure locations, unclear delivery timeframes, and poor communication regarding delays. Improvements in communication, secure package handling, and more precise delivery time windows could enhance customer satisfaction.

Source: Trustpilot Reviews of Packaly 

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Customer Feedback Analysis of Packaly 

Insightful analysis of Packaly's delivery service based on Trustpilot reviews. Learn about customer experiences, issues, and recommendations.

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Custom Date - Dec 30, 2024
Popular Phrases (limited preview)
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  • I placed an order with Zara and I was…

    I placed an order with Zara and I was supposed to receive my order today and it never arrived instead I received an email telling me that the package had been delivered and it is completely false. I want to know where my package is?

    Sentiment
    • Negative
    Content
    • Communication
    Aug 05, 2024
  • This company needs to shut down…

    This company needs to shut down immediately. What a horrible delivery service you have. Again i didn't get my package delivered. Shame on every single person who is working for this company packaly. Literally wasted my whole day for the delivery and at the end i get this email. Shame on you

    Sentiment
    • Negative
    Content
    • Customer Service
    Aug 05, 2024
  • Zeer onduidelijk

    Zeer onduidelijk. Eerst zou het pakketje vrijdag komen, vervolgens weer op zaterdag, en uiteindelijk op maandag geleverd. Helaas te laat want had de kleding van het weekend nodig. Dus helaas kan alles retour. Vond het geen prettige levering helaas…

    Sentiment
    • Negative
    Content
    • Timeliness
    Aug 05, 2024
  • Delivered as promise and in good…

    Delivered as promise and in good condition 👍🏼 very friendly and polite deliver 👍🏼 thank you ☺️

    Sentiment
    • Positive
    Content
    • Customer Service
    Aug 01, 2024
  • Er staat bezorgd maar ik heb niks…

    Er staat bezorgd maar ik heb niks ontvangen? Graag contact met mij opnemen!

    Sentiment
    • Negative
    Content
    • Communication
    Aug 01, 2024
  • Terrible

    Terrible, they put the package in front of my door while nobody was home???!!!

    Sentiment
    • Negative
    Content
    • Security
    Aug 01, 2024
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Sentiment Analysis (limited preview)
15 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Packaly  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Customer Experience Analysts, Supply Chain Specialists, Marketing Professionals, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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