Executive Summary of Evri Customer Reviews: Performance Insights
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Executive Summary of Evri Customer Reviews: Performance Insights

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The reviews for Evri indicate a mixed performance, with a significant number of customers expressing dissatisfaction regarding parcel delivery issues. Problems include parcels being delivered to incorrect addresses, lack of communication from customer service, and items missing or damaged during transit. While some users praise the friendly couriers and timely deliveries, others report repeated failures in service and difficulty in contacting support. The overall sentiment reflects frustration over inadequate handling and reliability of deliveries, with suggestions for improvement noted from various users. Continuous issues with parcel tracking and resolution further underscore the need for enhancements in their operational processes.

Source: Trustpilot Reviews of Evri is rated "Great" with 4.2 / 5 on

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Customer Feedback Analysis of Evri is rated "Great" with 4.2 / 5 on

Insightful Evri customer feedback analysis report revealing delivery & service performance. Essential for business growth.

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Custom Date - Apr 22, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Delivered promptly as usual.

    Delivered promptly as usual.

    Sentiment
    • Positive
    Content
    • Reliability
    Apr 05, 2025
  • The company is doing very well and…

    The company is doing very well and great service , thank you

    Sentiment
    • Positive
    Content
    • Reliability
    Apr 05, 2025
  • worst delivery company

    worst delivery company

    Sentiment
    • Negative
    Content
    • Reliability
    Apr 05, 2025
  • Excellent overall service

    I was kept informed by text and email advising when my delivery was being made, including a timeframe.The driver was on time, friendly, courteous, professional and efficient.Excellent service

    Sentiment
    • Positive
    Content
    • Communication
    Apr 05, 2025
  • EVRI HAS BEEN UNCOOPERATIVE AND COVERED FOR THEIR DRIVER’S UNPROFESSIONAL CONDUCT

    Evri has ignored my request for replacing my products which were left outside the building and disappeared before I got home from work. Their driver left my parcel outside the Flat Building where I live without my consent and SHEIN WHOM I HAD ORDERED THE GOODS FROM HAS REFUSED TO REPLACE THE GOODS BECAUSE IT WAS NOT THEIR FAULT. EVRI HAS ACTED VERY UNPROFESSIONAL AND HOSTILE. EVRI HAS SHOWED OPEN HOSTILITY TOWARDS ME YET I HAD PAID FOR DELIVERY. THEY ARE COVERING FOR THEIR DRIVER’S CARELESSNESS. I AM NOW A VICTIM OF CIRCUMSTANCES. NEVER TRUST EVRI BECAUSE SOME OF THEIR DRVERS ARE NOT TRUSTWORTHY. I HAVE GIVEN EVRI ENOUGH TIME TO SOLVE THE ISSUE AND THEY HAVE NOT. THE ONLY OPTI I HAVE NOW IS TO ENGAGE CONSUMER COUNCIL. BECAUSE I AM NOT LETTING EVR GET AWAY WITH THIS.

    Sentiment
    • Negative
    Content
    • Lost Parcels
    Apr 05, 2025
  • The parcel's were collected as arranged…

    The parcel's were collected as arranged when I was out and a card left.

    Sentiment
    • Positive
    Content
    • Delivery Issues
    Apr 05, 2025
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Sentiment Analysis (limited preview)
13 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Evri is rated "Great" with 4.2 / 5 on Trustpilot based on online reviews collected from Trustpilot. The analysis helps Business Analysts, Customer Service Managers, Logistics Coordinators, Supply Chain Directors, Market Research Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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