Executive Summary of Evri Customer Reviews: Performance Insights
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The reviews for Evri indicate a mixed performance, with a significant number of customers expressing dissatisfaction regarding parcel delivery issues. Problems include parcels being delivered to incorrect addresses, lack of communication from customer service, and items missing or damaged during transit. While some users praise the friendly couriers and timely deliveries, others report repeated failures in service and difficulty in contacting support. The overall sentiment reflects frustration over inadequate handling and reliability of deliveries, with suggestions for improvement noted from various users. Continuous issues with parcel tracking and resolution further underscore the need for enhancements in their operational processes.
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The company is doing very well and great service , thank you
Sentiment
Positive
Content
Reliability
Apr 05, 2025
worst delivery company
worst delivery company
Sentiment
Negative
Content
Reliability
Apr 05, 2025
Excellent overall service
I was kept informed by text and email advising when my delivery was being made, including a timeframe.The driver was on time, friendly, courteous, professional and efficient.Excellent service
Sentiment
Positive
Content
Communication
Apr 05, 2025
EVRI HAS BEEN UNCOOPERATIVE AND COVERED FOR THEIR DRIVER’S UNPROFESSIONAL CONDUCT
Evri has ignored my request for replacing my products which were left outside the building and disappeared before I got home from work. Their driver left my parcel outside the Flat Building where I live without my consent and SHEIN WHOM I HAD ORDERED THE GOODS FROM HAS REFUSED TO REPLACE THE GOODS BECAUSE IT WAS NOT THEIR FAULT. EVRI HAS ACTED VERY UNPROFESSIONAL AND HOSTILE. EVRI HAS SHOWED OPEN HOSTILITY TOWARDS ME YET I HAD PAID FOR DELIVERY. THEY ARE COVERING FOR THEIR DRIVER’S CARELESSNESS...
Sentiment
Negative
Content
Lost Parcels
Apr 05, 2025
The parcel's were collected as arranged…
The parcel's were collected as arranged when I was out and a card left.
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This page displays purchase options and a preview of the customer feedback analysis report for Evri is rated "Great" with 4.2 / 5 on Trustpilot based on online reviews collected from Trustpilot. The analysis helps Business Analysts, Customer Service Managers, Logistics Coordinators, Supply Chain Directors, Market Research Analysts to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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