Mixed Feedback on DoorDash: Complaints on Orders, Refunds, and Customer Service
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  • Who is this report for?
    • Restaurant Owners
    • Food Service Consultants
    • Delivery Service Managers
    • Customer Experience Specialists
    • Market Researchers
Mixed Feedback on DoorDash: Complaints on Orders, Refunds, and Customer Service

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Mixed feedback for DoorDash with common complaints about missing or incorrect orders, long refund processes, poor customer service, and high fees. Users appreciate the convenience but express frustration over delivery delays, unresponsive support, and app glitches affecting drivers. Some reviewers note a decline in order accuracy and quality over time, leading to potential switch to competitors like Uber Eats. Overall, there are concerns about order accuracy, refund efficiency, customer service responsiveness, and delivery reliability.

Source: Google Play Reviews of DoorDash - Food Delivery

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Customer Feedback Analysis of DoorDash - Food Delivery

Uncover insights from DoorDash customer feedback on order issues, service, and more. Improve your service with data-driven strategies.

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Custom Date - Jan 11, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Everything was fine for a couple weeks then I got 3 orders in a row of something going wrong if ednia is you dasher cancel order she's a gluttonous cow

    Sentiment
    • Negative
    Content
    • Order Accuracy and Completeness
    Jul 19, 2024

  • slow app but works and hella good deals fr

    Sentiment
    • Positive
    Content
    • App Functionality and Performance
    Jul 19, 2024

  • Gross delay in delivery time I'm never going to use doordash again

    Sentiment
    • Negative
    Content
    • Delivery Time and Delays
    Jul 19, 2024

  • good app. works when i use it without issue. credits refunds quickly.

    Sentiment
    • Positive
    Content
    • App Functionality and Performance
    Jul 19, 2024

  • Customer service is very hard to reach. My order was never delivered. I am waiting on my refund to my card, because I am not about to order through their app again.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jul 19, 2024

  • Refunds take WWAAYY too long, and there is no way to file a complaint. Avoid using in anything but bigger cities

    Sentiment
    • Negative
    Content
    • Refund Process and Time
    Jul 19, 2024
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Sentiment Analysis (limited preview)
-14 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for DoorDash - Food Delivery based on online reviews collected from Google Play. The analysis helps Restaurant Owners, Food Service Consultants, Delivery Service Managers, Customer Experience Specialists, Market Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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