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Customer Dissatisfaction with Uber Eats: Key Concerns and Feedback
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  • Who is this report for?
    • Restaurant Owners
    • Food Service Consultants
    • Delivery Service Managers
    • Market Analysts
    • Customer Experience Specialists
Customer Dissatisfaction with Uber Eats: Key Concerns and Feedback

Uber Eats Feedback Analysis: Insights for Improvement

The online reviews for Uber Eats reveal significant dissatisfaction among users, primarily centered around poor customer service, delayed deliveries, and issues with order accuracy. Many customers reported problems such as missing items, wrong deliveries, food theft by drivers, and an inability to easily cancel orders or receive refunds. The app's high fees and charges, alongside complaints about cold food upon arrival, suggest a decline in service quality over time. While a few users praised the convenience and speed of delivery, the overwhelming sentiment highlights a need for substantial improvements in customer support and service reliability. Competitors like DoorDash are often mentioned as preferable alternatives.

Source: App Store Reviews of Uber Eats: Food & Groceries

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Customer Feedback Analysis of Uber Eats: Food & Groceries

Uncover insights from Uber Eats customer feedback on service quality, delivery, and pricing with our comprehensive analysis.

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Custom Date - Dec 07, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Yummy thanks for deal

    10/10 for this amazing deal

    Sentiment
    • Positive
    Content
    • User Experience Challenges
    Nov 01, 2025
  • Good but FULL of spam marketing

    Still spamming Uber One pop-ups after opting out across all opt out options. Makes it very hard to use

    Sentiment
    • None
    Content
    • User Experience Challenges
    Nov 01, 2025
  • Mucha variedades

    Hay facilidad de conseguir la comida que buscas

    Sentiment
    • Positive
    Content
    • User Experience Challenges
    Nov 01, 2025
  • Missing food

    I ordered chicken drinks and was supposed to get veggies and ranch never got the veggies and ranch

    Sentiment
    • None
    Content
    • Incorrect Orders
    Oct 31, 2025
  • Worth it

    Those discount are sooooooo worth it fr fr

    Sentiment
    • Positive
    Content
    • User Experience Challenges
    Oct 31, 2025
  • Love it

    Love it and very convenient

    Sentiment
    • Positive
    Content
    • User Experience Challenges
    Oct 31, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
-40 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Uber Eats: Food & Groceries based on online reviews collected from App Store. The analysis helps Restaurant Owners, Food Service Consultants, Delivery Service Managers, Market Analysts, Customer Experience Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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