Customer Feedback Highlights Issues with Swiggy's Delivery Service
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  • Who is this report for?
    • Restaurant Owners
    • Market Analysts
    • Customer Service Managers
    • Food Industry Consultants
    • Mobile App Developers
Customer Feedback Highlights Issues with Swiggy's Delivery Service

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The reviews for Swiggy's food delivery service reveal significant customer dissatisfaction with issues such as late deliveries, incorrect orders, and inadequate customer support. Several users report frustrating experiences, including orders marked as 'delivered' without actual delivery and unhelpful responses from customer service. Complaints about high fees, lack of coupons, and poor food quality were also prevalent. While some users praised the app for its user-friendliness, many expressed a desire to switch to competitors like Zomato due to the numerous service failures. Overall, there is a clear indication that Swiggy needs to address its service reliability and customer engagement to enhance user satisfaction.

Source: App Store Reviews of Swiggy: Food Instamart Dineout

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Customer Feedback Analysis of Swiggy: Food Instamart Dineout

Insightful analysis of Swiggy customer feedback, highlighting service issues and areas for improvement.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • 🤘👌👌👌

    👌👌👌👌👌

    Sentiment
    • Positive
    Content
    • Customer Experience
    Nov 08, 2024
  • Highly Recommended

    Top G

    Sentiment
    • Positive
    Content
    • Customer Experience
    Nov 08, 2024
  • Good offers

    Swiggy is best

    Sentiment
    • Positive
    Content
    • Customer Experience
    Nov 08, 2024
  • 🔥

    Better than zomato🚀🔥

    Sentiment
    • Positive
    Content
    • Customer Experience
    Nov 08, 2024
  • Worst app

    🤬🤬

    Sentiment
    • Negative
    Content
    • Customer Experience
    Nov 08, 2024
  • My problem

    Worst delivery app in India

    Sentiment
    • Negative
    Content
    • Delivery Delays
    Nov 08, 2024
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Sentiment Analysis (limited preview)
-50 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Swiggy: Food Instamart Dineout based on online reviews collected from App Store. The analysis helps Restaurant Owners, Market Analysts, Customer Service Managers, Food Industry Consultants, Mobile App Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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