Customer Dissatisfaction with Uber Eats: Key Issues and Feedback
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Uncover the Truth Behind Uber Eats Customer Feedback

Customer Dissatisfaction with Uber Eats: Key Issues and Feedback

Recent reviews of Uber Eats reveal a plethora of customer dissatisfaction, particularly regarding delayed orders and issues with refunds. Many users express frustration over drivers misplacing or stealing items, as well as technical errors leading to incorrect charges. The inability to reach customer support during problems further exacerbates the negative experience. Customers also criticize the tipping system changes and express disappointment with long wait times for deliveries. While some find the app convenient and appreciate customer service efforts, the overall sentiment leans toward discontent, prompting suggestions for improvements and a plea for better promotional offers.

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  • Restaurant Owners
  • Food Delivery Service Managers
  • Market Researchers
  • Customer Experience Analysts
  • Digital Marketing Specialists

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Très bien!

    Les services clients sont excellents, toujours prêt à aider les clients et résoudre les problèmes de commandes rapidement. Ravi d’être utiliser Uber.

    Sentiment
    • Positive
    Content
    • Customer Service
    Jul 10, 2024
  • Hihi

    RẼt ok nếu như có thêm nhiêuc chưƥng trÏnh khuyến mãi

    Sentiment
    • Positive
    Content
    • Promotions and Discounts
    Jun 30, 2024
  • 10đ

    Tiện lợi, dễ sử dụng

    Sentiment
    • Positive
    Content
    • User Experience
    Jun 13, 2024
  • cancel order

    tự nhiên cancel order mà bị mất tiền đơn đó, hết sức vô lý

    Sentiment
    • Negative
    Content
    • Order Cancellation
    Apr 22, 2024
  • Tệ

    Không thanh toán bằng tiền mặt được, app dở ẹc

    Sentiment
    • Negative
    Content
    • App Functionality
    Jan 05, 2024
  • 比foodfanda好得多

    對客戶還是店家都比熊貓好得多

    Sentiment
    • Positive
    Content
    • User Experience
    May 18, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-17 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Uber Eats: Food & Groceries based on online reviews collected from App Store. The analysis helps Restaurant Owners, Food Delivery Service Managers, Market Researchers, Customer Experience Analysts, Digital Marketing Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

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