User Discontent Highlights Issues with Uber Eats Service Quality
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    • Marketing Managers
    • Customer Service Executives
    • Food Delivery Service Owners
    • Product Managers
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User Discontent Highlights Issues with Uber Eats Service Quality

Elevate Your Food Delivery Game: Uber Eats Analysis Revealed

The reviews for Uber Eats reveal significant dissatisfaction among users, primarily centered around poor customer service, excessive fees, and delivery issues. Many customers reported their orders arriving late or being incorrect, leading to frustration and a lack of trust in the service. Complaints about unresponsive support channels and difficulties in obtaining refunds were common. Several users expressed a preference for alternative services like DoorDash due to these ongoing problems. While some users appreciated the app's convenience and ease of use, the overall sentiment points to a decline in quality and reliability, prompting many to consider discontinuing their use of Uber Eats.

Source: App Store Reviews of Uber Eats: Food Delivery

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Customer Feedback Analysis of Uber Eats: Food Delivery

Uncover the secrets to improving your food delivery service with our comprehensive Uber Eats Customer Feedback Analysis Report.

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Custom Date - Jan 11, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Not secure

    The service is not bad. However, improve the APP technology because I got charged three times.

    Sentiment
    • None
    Content
    • App Functionality
    Jan 02, 2025
  • Priority Scam

    Uber Eats specifically selects drivers farther away when closer options are available if you don’t pay extra for priority delivery

    Sentiment
    • Negative
    Content
    • Delivery Issues
    Jan 02, 2025
  • Should work on improving

    Overpriced for room temperature food ,but is convenient.

    Sentiment
    • None
    Content
    • Pricing and Fees
    Jan 02, 2025
  • False advertising

    I’m a new member of uber one and uber eats in general and no discounts or free delivery was available, I also ordered from the under 30 minutes selection and my order is saying it will take an hour

    Sentiment
    • Negative
    Content
    • Delivery Issues
    Jan 02, 2025
  • Uber Eats app & services are just awesome! Easy to use and so convenient.

    This app is awesome! So easy to use and user friendly. Also, so much convenience for myself and for all other users/customers. Cheers!

    Sentiment
    • Positive
    Content
    • User Experience
    Jan 02, 2025
  • Taxes

    Fees are still being charged even afterward having the membership.

    Sentiment
    • Negative
    Content
    • Pricing and Fees
    Jan 02, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
-43 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Uber Eats: Food Delivery based on online reviews collected from App Store. The analysis helps Marketing Managers, Customer Service Executives, Food Delivery Service Owners, Product Managers, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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