Uber Eats Frustrates Customers with Unprofessionalism and Additional Fees
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  • Who is this report for?
    • Restaurateur
    • Customer Experience Manager
    • Market Research Analyst
    • Food Delivery Service Owner
    • App Developer
Uber Eats Frustrates Customers with Unprofessionalism and Additional Fees

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Uber Eats users have reported various issues such as incorrect orders, unresponsive customer service, and additional fees. Some drivers have been accused of being unprofessional and unreliable. Notification spamming has also been a concern. Though the app interface is excellent, customers have been frustrated by a lack of customization options for their orders. A few users have also noted problems with Apple Pay. Overall, customers have expressed disappointment and frustration with the app and its service.

Source: App Store Reviews of ‎Uber Eats: Food Delivery

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Customer Feedback Analysis of ‎Uber Eats: Food Delivery

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Custom Date - Dec 29, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Price gouging

    They make all the prices 20% more expensive in this app. That is unacceptable. DO NOT USE THIS APP. Uber is greedy.

    Sentiment
    • Negative
    Content
    • Pricing and Fees
    May 25, 2023
  • Wont give my money back

    I canceled my order as soon as I ordered it and it still charged me !?! What the heck dude not cool

    Sentiment
    • Negative
    Content
    • App Functionality
    May 25, 2023
  • Support refuses to help

    Garbage app, support refuses to assist when your order is incorrect. Deleting and switching to DoorDash

    Sentiment
    • Negative
    Content
    • Customer Service
    May 25, 2023
  • I’m happy

    UI/UX well done. Advances/Progressions are orderly, UI/UX clearly black and white for these.

    Sentiment
    • Positive
    Content
    • App Functionality
    May 25, 2023
  • Disappointment

    Every time I order I don’t receive my food until an hours later.. no joke! I time it every time. They use to be so good :(

    Sentiment
    • Negative
    Content
    • Delivery Experience
    May 25, 2023
  • Most discriminatory app for Latinos

    The most discriminatory application for deliveries that exist

    Sentiment
    • Negative
    Content
    • Driver Experience
    May 25, 2023
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Sentiment Analysis (limited preview)
-60 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Uber Eats: Food Delivery based on online reviews collected from App Store. The analysis helps Restaurateur, Customer Experience Manager, Market Research Analyst, Food Delivery Service Owner, App Developer to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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