Mixed Reviews for Trendyol Go: Fast Delivery but Order Errors and Customer Service Concerns
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Mixed Reviews for Trendyol Go: Fast Delivery but Order Errors and Customer Service Concerns

Mixed reviews for Trendyol Go, with users praising fast and reliable delivery but expressing frustration over order mistakes, late deliveries, and customer service issues. Some customers report receiving cold or burnt food, missing items, and difficulties in getting refunds. Despite positive feedback on delivery speed and quality, there are concerns about Trendyol's handling of order errors and customer service responsiveness.

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  • Food Service Consultants

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • kuryeler 1den fazla siparis teslim etmemeli

    kuryeler 1den fazla siparis almamali. sicacik yemegim kuryeye verilmis neden baska bir siparisi daha teslim ederken benim yemegim soguyor ve uzun surede geliyor?

    Sentiment
    • Negative
    Content
    • Delivery Experience
    Apr 22, 2024
  • Süpersiniz

    Yemeksepetinden beni kurtardığını için teşekkür ederim. Ama eksik ürün olduğunda ücret iadesi yerine ürünü gönderseniz daha iyi olur. Aç kalıyoruz :)

    Sentiment
    • Positive
    Content
    • Order Accuracy
    Apr 22, 2024
  • Başarılı

    Kullanmaya başladığım günden itibaren olumsu durum yaşamadım. Gerke müşteri desteği gerek hızlı teslimatı takdire değer emeği geçen her emekçiye teşekkürler.

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Apr 21, 2024
  • Menu fiyatta sadece hamburger

    Menu sipariş verdim soğuk ve hamburger yanık geldi akıllı oldukları için sadece hamburger parasını iade eden gerizekali bir kafaya sahipler

    Sentiment
    • Negative
    Content
    • Food Quality
    Apr 19, 2024
  • Kampanya azlığı

    Sipariş vermek için giriyoruz ne adam akıllı menü var ortada ne de iyi bir kampanya.Bu şekilde devam ederse artık yemek siparişlerini buradan vermem.

    Sentiment
    • None
    Content
    • App Functionality
    Apr 15, 2024
  • Banka sorunu

    İstediğim kartla alışveriş yapamıyorum uygulamaya güvenip iş yapmam artık gider kendim alırım

    Sentiment
    • Negative
    Content
    • Payment Issues
    Apr 15, 2024
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Sentiment Analysis (of 30 reviews)
3 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Trendyol Go based on online reviews collected from App Store. The analysis helps Marketing Managers, Product Managers, Customer Service Executives, Business Analysts, Food Service Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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