Executive Summary of Customer Reviews for Grab App
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    • Marketing Managers
    • Product Managers
    • Customer Service Directors
    • Business Analysts
    • UX/UI Designers
Executive Summary of Customer Reviews for Grab App

Unlock Insights from Grab App Customer Feedback Analysis

The collected reviews for the Grab app reveal significant customer dissatisfaction, primarily due to issues with service reliability, high pricing, and poor customer support. Users report delays in food delivery and ride requests, inadequate communication from drivers, and unresolved complaints regarding wrong charges. While some users appreciate features like PayLater, the app's overall functionality is criticized for being inconsistent and sometimes ineffective. Many users have expressed a desire to switch to alternative services that offer better experiences. The sentiment indicates a need for Grab to address these concerns to improve customer trust and satisfaction.

Source: App Store Reviews of Grab: Taxi Ride, Food Delivery

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Customer Feedback Analysis of Grab: Taxi Ride, Food Delivery

Uncover insights from Grab app reviews on service quality, pricing, and customer support to boost your strategy.

Custom Date - Jul 06, 2025
Featured Content
  • A-7VSK5RBGWVFRAV
    Sentiment
    • Negative
    Content
    • Driver Behavior
    Jun 10, 2025
  • Bad experience for this app service
    Sentiment
    • Negative
    Content
    • Membership Value
    Jun 08, 2025
  • Horrible customer service.
    Sentiment
    • Negative
    Content
    • Pricing Concerns
    Jun 05, 2025
  • The option of coupon for delivery fee wave is gone after software update for active membership
    Sentiment
    • Negative
    Content
    • Membership Value
    Jun 02, 2025
  • Expensive and slow
    Sentiment
    • Negative
    Content
    • Customer Service Problems
    May 31, 2025
  • Poor app and service
    Sentiment
    • Negative
    Content
    • Customer Service Problems
    May 30, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
-83 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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About Customer Feedback Analysis Reports

  • This page displays purchase options and a preview of the customer feedback analysis report for Grab: Taxi Ride, Food Delivery based on online reviews collected from App Store. The analysis helps Marketing Managers, Product Managers, Customer Service Directors, Business Analysts, UX/UI Designers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

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