Executive Summary of Customer Reviews for Grab App
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Executive Summary of Customer Reviews for Grab App

Unlock Insights from Grab App Customer Feedback Analysis

The collected reviews for the Grab app reveal significant customer dissatisfaction, primarily due to issues with service reliability, high pricing, and poor customer support. Users report delays in food delivery and ride requests, inadequate communication from drivers, and unresolved complaints regarding wrong charges. While some users appreciate features like PayLater, the app's overall functionality is criticized for being inconsistent and sometimes ineffective. Many users have expressed a desire to switch to alternative services that offer better experiences. The sentiment indicates a need for Grab to address these concerns to improve customer trust and satisfaction.

Source: App Store Reviews of Grab: Taxi Ride, Food Delivery

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Customer Feedback Analysis of Grab: Taxi Ride, Food Delivery

Uncover insights from Grab app reviews on service quality, pricing, and customer support to boost your strategy.

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Custom Date - Jul 09, 2025
Popular Phrases (limited preview)
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Featured Content
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  • A-7VSK5RBGWVFRAV

    Rubbish driver. Waste people’s time. Waited for 20min, grab driver just park one corner and not responding.

    Sentiment
    • Negative
    Content
    • Driver Behavior
    Jun 10, 2025
  • Bad experience for this app service

    I will not use this app and not recommend to all my fren and family

    Sentiment
    • Negative
    Content
    • Membership Value
    Jun 08, 2025
  • Horrible customer service.

    Stay clear. This app now thinks it has a monopoly in Singapore and tries to abuse its customers

    Sentiment
    • Negative
    Content
    • Pricing Concerns
    Jun 05, 2025
  • The option of coupon for delivery fee wave is gone after software update for active membership

    The coupon option is missing for delivery fee waiver for active membership. I still have 80 + remaining

    Sentiment
    • Negative
    Content
    • Membership Value
    Jun 02, 2025
  • Expensive and slow

    Worst taxi service app now, not even have feed back function. Black box operation. Price on rocket

    Sentiment
    • Negative
    Content
    • Customer Service Problems
    May 31, 2025
  • Poor app and service

    Poor service. Totally no response after submit issue report.

    Sentiment
    • Negative
    Content
    • Customer Service Problems
    May 30, 2025
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Sentiment Analysis (limited preview)
-83 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Grab: Taxi Ride, Food Delivery based on online reviews collected from App Store. The analysis helps Marketing Managers, Product Managers, Customer Service Directors, Business Analysts, UX/UI Designers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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