Mixed Reviews Highlight Uber's Service and Trust Issues
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Mixed Reviews Highlight Uber's Service and Trust Issues

Explore Uber's Customer Feedback Analysis Report

The reviews of the Uber app reveal a significant divide in user experiences. While some customers praise the app for its user-friendly interface, great service, and value for money, many others express frustration over issues such as payment discrepancies, unprofessional drivers, account blocking, and high fares. Concerns also arise regarding Uber's customer support and new policies, which some users deem unfair and unsafe. Overall, the sentiment reflects growing dissatisfaction among riders, coupled with a call for improvements in service reliability and driver behavior. Users are increasingly wary of trusting the platform due to inconsistent experiences and hidden charges.

Source: App Store Reviews of Uber - Request a ride

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Customer Feedback Analysis of Uber - Request a ride

Uncover the truth behind Uber's customer feedback. Insights on service, safety, pricing, and more for informed decisions.

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Custom Date - Dec 22, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Penalising customers for cancelling but not drivers. Price rip off at Bengaluru airport

    Penalising customers for cancelling but not drivers

    Sentiment
    • Negative
    Content
    • Driver Behavior
    Dec 09, 2024
  • weird app with weirdest of drivers

    I have never had such a worse experience with rude and impolite cab drivers as I did with Uber India.

    Sentiment
    • Negative
    Content
    • Driver Behavior
    Dec 09, 2024
  • Uber user

    Uber offers great services for an enjoyable and hassle free ride at affordable prices! You get your value for money…

    Sentiment
    • Positive
    Content
    • Service Quality
    Dec 09, 2024
  • Uber is best

    My experiences is awesome and great ☑️💯

    Sentiment
    • Positive
    Content
    • Service Quality
    Dec 09, 2024
  • good service and perfect price

    good service and perfect price

    Sentiment
    • Positive
    Content
    • Service Quality
    Dec 09, 2024
  • Not trustable

    Uber cannot be trusted especially when u need it most, drivers have a curtesy to cancel even reserved ones

    Sentiment
    • Negative
    Content
    • Safety and Trust
    Dec 07, 2024
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Sentiment Analysis (limited preview)
-3 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Uber - Request a ride based on online reviews collected from App Store. The analysis helps Market Researchers, Product Managers, Customer Success Managers, UX Designers, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

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