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    • Product Managers
    • Customer Service Directors
    • Transportation Consultants
    • Mobile App Developers
Summary of User Experiences with Rapido Bike-Taxi: Key Insights

Essential Rapido Customer Feedback Report for Stategic Decisions

The reviews for Rapido highlight significant issues with service reliability and driver behavior. Users frequently report long wait times for rides, with some unable to book at all during peak hours. Many drivers are noted to demand extra charges, leading to frustration among customers. Additionally, problems with the app, such as inability to use wallet funds and difficulties in contacting customer support, exacerbate the negative experience. However, there are some positive remarks regarding the professionalism of certain drivers and the overall affordability of the service. Users appreciate quick ride booking and improvements in app features but emphasize the need for better management and customer service.

Source: App Store Reviews of Rapido: Bike-Taxi, Auto & Cabs

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Customer Feedback Analysis of Rapido: Bike-Taxi, Auto & Cabs

Unlock insights on Rapido service with our detailed analysis on driver behavior, app functionality, and customer feedback.

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Custom Date - Dec 08, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Comfortable and friendly drive

    Driver is so professional and smooth drive, on time pickup even during raining

    Sentiment
    • Positive
    Content
    • Service Quality
    May 20, 2025
  • Rapido service auto and car

    I appreciate the services of the drivers; they are polite and amenable.

    Sentiment
    • Positive
    Content
    • Service Quality
    May 17, 2025
  • Wallet not working!

    I put money in wallet but it unable to use it as payment option through wallet doesn’t come

    Sentiment
    • Positive
    Content
    • Payment Problems
    May 07, 2025
  • Faster ride confirmations

    Rides booked in Rapido are confirmed after compared to other apps

    Sentiment
    • Positive
    Content
    • Service Quality
    Apr 02, 2025
  • extra charge

    The riders charge extra, 20-30 rs more than the rapido

    Sentiment
    • Negative
    Content
    • Pricing Issues
    Mar 28, 2025
  • Fraudsters at best

    Next to impossible to connect with customer care using ios app

    Sentiment
    • Negative
    Content
    • Customer Support
    Mar 11, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
-13 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Rapido: Bike-Taxi, Auto & Cabs based on online reviews collected from App Store. The analysis helps Market Researchers, Product Managers, Customer Service Directors, Transportation Consultants, Mobile App Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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