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    • Product Managers
    • Customer Service Executives
    • Market Analysts
    • App Developers
    • Brand Strategists
Uber App Reviews: Critical Issues Impacting Customer Satisfaction

Uber App Review Analysis: Key Insights into Customer Feedback

The reviews for the Uber app highlight significant issues with service reliability, including inaccurate waiting times, lack of driver availability, and poor customer support. Many users express frustration over canceled rides and delayed deliveries, with some customers reporting that they were charged despite drivers not arriving. Positive feedback is scarce, with only a few mentions of helpful drivers and smooth rides. Overall, the application is criticized for its deteriorating quality, unresponsive support, and the inconvenience it causes users, leading to a decline in customer satisfaction and trust in the brand.

Source: App Store Reviews of Uber - Request a ride

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Customer Feedback Analysis of Uber - Request a ride

Uncover insights from our comprehensive Uber App Reviews report, detailing customer satisfaction issues and service quality.

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Custom Date - Nov 09, 2025
Popular Phrases (limited preview)
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Featured Content
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  • I Pan kierowca żonę mi przywiózł

    Szczęśliwa 🤪🤣 . Żartuje wszystko ok powodzenia kolego

    Sentiment
    • Positive
    Content
    • Service Quality
    Jul 14, 2025
  • Poor service

    Poor service in Poznań

    Sentiment
    • Negative
    Content
    • Service Quality
    Jul 11, 2025
  • Automatic tipping

    Uber tips driver automatically. Cannot turn this feature off.

    Sentiment
    • Negative
    Content
    • App Functionality
    Jul 09, 2025
  • Garbage app

    Payments does not work, service is medicore, support does not exist.

    Sentiment
    • Negative
    Content
    • Payment Problems
    Jul 06, 2025
  • App not work properly issues

    App is not working properly issues with confirming food order

    Sentiment
    • Negative
    Content
    • App Functionality
    Jul 03, 2025
  • Przejazd

    Kierowca miły komunikatywny pomocny serdecznie polecam

    Sentiment
    • Positive
    Content
    • Driver Ratings
    Jul 03, 2025
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Sentiment Analysis (limited preview)
-40 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Uber - Request a ride based on online reviews collected from App Store. The analysis helps Product Managers, Customer Service Executives, Market Analysts, App Developers, Brand Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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