Customers express frustration and disappointment with the app's delivery service and customer support
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Customers express frustration and disappointment with the app's delivery service and customer support

Customers express frustration and disappointment with the delivery service and customer support of the app. They complain about delayed or missing orders, as well as receiving incorrect or poor-quality products. Some customers also mention high prices and limited availability of sizes. Overall, the app is criticized for its poor service and lack of responsiveness from customer support.

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  • E-commerce Managers
  • Customer Experience Analysts
  • Product Managers
  • Market Researchers
  • Retail Industry Consultants

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • يجنن البرنامج

    خامته مره حلوه على اني لسا ما طلبت لكن خالتي طلبت

    Sentiment
    • Positive
    Content
    • Product Quality
    Dec 16, 2023
  • نصابين نصب عيني عينك

    للأسف نصابين رجعو السلعه من نفسهم ولا رجعو المبلغ نصب واحتيال

    Sentiment
    • Negative
    Content
    • Order Cancellation and Return
    Dec 16, 2023
  • تطبيق رائع😍

    تطبيق جديد وموثوق منتجات رائعة اتمنى لكم التوفيق

    Sentiment
    • Positive
    Content
    • App Experience
    Dec 16, 2023
  • Very bad service

    It’s been a month and my order still haven’t arrived it’s past it’s due very bad service

    Sentiment
    • Negative
    Content
    • Shipping Time
    Dec 16, 2023
  • الكميات

    كنت بأشتري اكثر من 700 ريال لكن اغلب المقاسات غير متوفره يا اكبر من مقاسي ي اصغر

    Sentiment
    • None
    Content
    • Sizing and Availability
    Dec 16, 2023
  • المشكله بالمقاسات غير المحدده

    المقاس ما يظهر الطول و محيط الصدر و الخصر ليسهل علينا التسوق على طول حاطين s m l xl ما ينفع

    Sentiment
    • None
    Content
    • Sizing and Availability
    Dec 16, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-33 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Trendyol: Fashion & Trends based on online reviews collected from App Store. The analysis helps E-commerce Managers, Customer Experience Analysts, Product Managers, Market Researchers, Retail Industry Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

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