Mixed Reviews Highlight Zomato's Service Strengths and Weaknesses
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Zomato Feedback Report: Insights Into Customer Satisfaction

Mixed Reviews Highlight Zomato's Service Strengths and Weaknesses

The reviews for Zomato's food delivery service present a mixed perspective. While many users appreciate the convenience, reliability, and quality of food delivered by the app, a significant number have raised serious concerns. Issues such as high charges, lack of effective customer support, and delivery inconsistencies have led to negative experiences for some users. Complaints about order cancellations and missed refunds highlight potential scams, which detract from the overall user satisfaction. Although several users laud the service as the best food delivery app, the dissatisfaction stemming from delivery delays and poor customer service cannot be ignored. Overall, Zomato's reputation is polarized, with a need for improvements in customer engagement and service reliability to enhance user experience.

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  • Restaurant Owners
  • Food Industry Analysts
  • Customer Service Trainers
  • Marketing Professionals
  • App Developers

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Zomato service is good for food delivery app

    Sentiment
    • Positive
    Content
    • Service Quality
    Sep 30, 2024

  • Its online food delivery scam and it's totally fake n fraud even no customer care number and them employees are so rude n so irresponsible behavior and the hotels on this app mostly shows different and deliver different totally totally totally bad experiences every time I get spoiled n so wired taste food so beware of that online food scam and fraud

    Sentiment
    • Negative
    Content
    • Delivery Issues
    Sep 30, 2024

  • They are fooling people by stopping delivery time time stuck and show always delivery in____ minšŸ¤£ 4uk u zomatošŸ˜”šŸ˜”

    Sentiment
    • Negative
    Content
    • Delivery Issues
    Sep 30, 2024

  • Best on line food delivery app

    Sentiment
    • Positive
    Content
    • Service Quality
    Sep 30, 2024

  • the app was okay at the starting but after time they grew more charges.

    Sentiment
    • Positive
    Content
    • App Performance
    Sep 30, 2024

  • Scaming the people while cancelling the order. If you cancel tha order you wont get refund and your order. Big scammmmmer

    Sentiment
    • Negative
    Content
    • Refund Problems
    Sep 30, 2024
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Sentiment Analysis (of 30 reviews)
67 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Zomato: Food Delivery & Dining based on online reviews collected from Google Play. The analysis helps Restaurant Owners, Food Industry Analysts, Customer Service Trainers, Marketing Professionals, App Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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