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  • Who is this report for?
    • Restaurant Owners
    • Food Service Consultants
    • Market Researchers
    • Customer Experience Managers
    • Digital Marketing Professionals
Swiggy Reviews: Mixed Experiences with Service and Delivery

Swiggy Customer Feedback Report: Insights & Analysis

The reviews for Swiggy's Food Instamart Dineout showcase a mixed user experience. Many users appreciate the app's convenience and fast delivery, with multiple reviews noting its easy-to-use interface and quick service. However, several customers express frustration, particularly concerning order accuracy and customer service responsiveness. Complaints include issues with receiving incorrect food orders, difficulties in logging in, and lack of follow-up from support teams. While some users report satisfaction with the service, others suggest a decline in quality compared to competitors like Zomato. Overall, the feedback highlights both the strengths and weaknesses of the Swiggy platform, indicating areas for improvement in customer service and delivery efficiency.

Source: Google Play Reviews of Swiggy: Food Instamart Dineout

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Customer Feedback Analysis of Swiggy: Food Instamart Dineout

Uncover insights from Swiggy Reviews on service delivery and customer satisfaction. Ideal for businesses aiming to improve.

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Custom Date - Dec 08, 2025
Popular Phrases (limited preview)
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Featured Content
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  • where is 100 off on first order

    Sentiment
    • Negative
    Content
    • Promotions and Offers
    Aug 07, 2025

  • Hello team I guess you have turn your ears to deaf. I was not expecting this type of customer dealing from a big brand so called swiggy. I raised multiple chats and now drafting emails just to draw your attention towards the issue I faced on my order from swiggy.It seems nobody from a brand called swiggy is interested in following up, reading or replying back to my emails for the problem I faced.I paid full amount and in return I did not get what I ordered. no action taken from your side.

    Sentiment
    • Negative
    Content
    • Customer Service
    Aug 07, 2025

  • it's really easy to use this app and quite good too I have recently downloaded it and I'm already loving this app

    Sentiment
    • Positive
    Content
    • App Usability
    Aug 07, 2025

  • no location problem

    Sentiment
    • Positive
    Content
    • Delivery Issues
    Aug 07, 2025

  • I think they're sinking, close to shutting down. Customer service keeps disconnecting when I call for issues, partner assignment gets too delayed, I am slowly starting to like Zomato more, at least they're predictable.

    Sentiment
    • Negative
    Content
    • Customer Service
    Aug 07, 2025

  • ordered veg food but received non-veg but no proper response from swiggy.

    Sentiment
    • Negative
    Content
    • Order Accuracy
    Aug 07, 2025
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Sentiment Analysis (limited preview)
50 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Swiggy: Food Instamart Dineout based on online reviews collected from Google Play. The analysis helps Restaurant Owners, Food Service Consultants, Market Researchers, Customer Experience Managers, Digital Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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