Zomato Reviews: A Mixed Bag of Praise and Criticism
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    • Restaurant Owners
    • Food Service Consultants
    • Marketing Professionals
    • Customer Service Managers
    • App Developers
Zomato Reviews: A Mixed Bag of Praise and Criticism

Zomato Review Analysis: Insights for Enhanced Service

The reviews for Zomato highlight a mix of positive and negative experiences among users. Many customers praise the app for its fast delivery, excellent service, and helpfulness during difficult times. Zomato is particularly appreciated for its support in late-night food cravings and various discount offerings for regular users. However, there are significant complaints regarding customer service, particularly about inadequate support for issues with orders. Users reported frustrating experiences with chat support and long wait times for email responses. Overall, while Zomato has a loyal user base and is seen as a reliable food delivery service, improvements in customer support are needed to enhance user satisfaction.

Source: App Store Reviews of Zomato: Food Delivery & Dining

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Customer Feedback Analysis of Zomato: Food Delivery & Dining

Unlock insights from Zomato reviews: Discover user experiences, service quality & more in our comprehensive analysis.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Best Service

    Best Service

    Sentiment
    • Positive
    Content
    • Service Quality
    Nov 19, 2024
  • Best service

    On time delivery

    Sentiment
    • Positive
    Content
    • Delivery Experience
    Nov 19, 2024
  • Good job

    Good work for hungry tired working women

    Sentiment
    • Positive
    Content
    • User Satisfaction
    Nov 19, 2024
  • My experience

    I am a paralysed person for the last 2years.I am now 35 year.I was working in a famous tourism company in india. After my accident I am upset most of the time & mostly I can’t get sleep in nights to remembering my previous happy life. After midnight when I get frustrated I order some food from Zomato & I feel relaxing, so thank you Zomato team.

    Sentiment
    • Positive
    Content
    • Emotional Impact
    Nov 18, 2024
  • Very late dilvery in north GOA PORVORIM

    Bad

    Sentiment
    • Negative
    Content
    • Service Quality
    Nov 18, 2024
  • Nicely

    Super

    Sentiment
    • Positive
    Content
    • Emotional Impact
    Nov 18, 2024
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Sentiment Analysis (limited preview)
77 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Zomato: Food Delivery & Dining based on online reviews collected from App Store. The analysis helps Restaurant Owners, Food Service Consultants, Marketing Professionals, Customer Service Managers, App Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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