Mixed Reviews for Swiggy: Speed and Quality vs. Late Deliveries and Poor Service
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Mixed Reviews for Swiggy: Speed and Quality vs. Late Deliveries and Poor Service

Swiggy receives mixed reviews from customers, with some praising its speed and food quality while others complain about late deliveries, poor customer service, and missing orders. There are also concerns about the lack of repercussions for restaurants who provide stale or low-quality food. Despite these issues, Swiggy is said to have better performance than its competitor, Zomato. However, there are still areas where Swiggy needs improvement, such as expanding its service to more locations.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • This has happened to me multiple times, restaurant can send whatever food they want, Stale food, low quality and low quantity. Swiggy will not help at all, no repercussions for restaurant, full risk to the person ordering. Gonna consciously go with zomato for all orders now

    Sentiment
    • Negative
    Content
    • Food Quality
    Dec 18, 2023

  • The wrost service i have ever used on this aap, i have ordered two packet but received only one packet i have complete but issue not solved and can't received my money back

    Sentiment
    • Negative
    Content
    • Order Accuracy
    Dec 18, 2023

  • The customer service is going from bad to worse. I havent consumed the horrible sandwich delivered but I'm still expected to pay for it. "Perks" of getting delivered online. They expect us to eat anything that they deliver as if they are giving it for free

    Sentiment
    • Negative
    Content
    • Food Quality
    Dec 18, 2023

  • Bloody thief. I ordered food on 17-12-2023 but still waiting for my order. Bloody cheaters

    Sentiment
    • Negative
    Content
    • Delivery Service
    Dec 18, 2023

  • V bad app Income zero but Panility high Do not Join my friend

    Sentiment
    • Negative
    Content
    • App Performance
    Dec 18, 2023

  • Too worst experience and accuracy of timings. And very bad of sharing delivery for two places 😕

    Sentiment
    • Negative
    Content
    • Delivery Service
    Dec 18, 2023
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Sentiment Analysis (of 30 reviews)
-3 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Swiggy Food & Grocery Delivery - Apps on Google Play based on online reviews collected from Google Play. The analysis helps Market Analysts, Product Managers, Customer Experience Specialists, Food Industry Consultants, Digital Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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