Mixed Reviews for Swiggy App
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Mixed Reviews for Swiggy App

Swiggy app receives mixed reviews, with complaints about poor customer service, delivery delays, and unavailable items. Some users praise efficient service and good quality. The app faces criticism for high pricing and fraudulent experiences. Despite convenience for groceries, Instamart's sudden unavailability disappoints many. Issues with location updates and rude delivery partners further taint the experience. Overall, Swiggy's reputation is marred by various issues affecting user satisfaction.

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  • Customer Experience Manager
  • Food & Beverage Manager
  • Digital Marketing Specialist
  • Product Development Manager

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Custom Date - Apr 17, 2024
Featured Content
  • very very very bad app ,l. if you useing this app , it mean your losing your money bilndly

    Sentiment
    • Negative
    Content
    • App Performance
    Feb 04, 2024
  • I had uninstalled the app earlier but had to install it again as I met with accident, but the co-ordination with the resturant still needs to improve. Even the customer service lies with the customer.

    Sentiment
    • Negative
    Content
    • Customer Support
    Feb 04, 2024
  • costing much more. the 107 rs thing costs 235 rs on this platform

    Sentiment
    • Negative
    Content
    • Food Quality
    Feb 04, 2024
  • The orders are getting cancelled after waiting for a long time frequently. Either the restaurant is closed or the item is out of stock. This is causing inconvenience as we wait so long for the delivery and finally get disappointed.

    Sentiment
    • Negative
    Content
    • Delivery Service
    Feb 04, 2024
  • 12 din se mere paise vapas nhi aaye hai Har baar yehi bolte hai 24 hourse m aa jayege aj tak nhi aaye service 3rd class hai bhut h Jada inse bhut achaa zomato hai jiske service bhut ache hai

    Sentiment
    • Negative
    Content
    • Customer Support
    Feb 04, 2024
  • Several times I requested swiggy on phone as well as write mail to update my location but no action was taken. In my last order, I call the delivery partner to tell him about my correct location. Surprisingly delivery man talked rudely to me. It was very shocking. It seems swiggy people forget to train their delivery partner and become arrogant. I will no longer place order on swiggy.

    Sentiment
    • Negative
    Content
    • Customer Support
    Feb 04, 2024
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Sentiment Analysis
-26 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Swiggy Food & Grocery Delivery based on online reviews collected from Google Play. The analysis helps Market Research Analyst, Customer Experience Manager, Food & Beverage Manager, Digital Marketing Specialist, Product Development Manager to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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