Tim Hortons App Review Analysis
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Tim Hortons App Review Analysis

Mixed reviews for the Tim Hortons app with many users experiencing issues such as points disappearing after updates, difficulty in signing in, and problems with redeeming rewards. Some customers praise the food quality and service, while others express frustration over the app's functionality and point system reliability.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Not able to sign in to play.this years roll up the rim And I have bought a coffee but it not my loss it is Tim Hortons loss for rejecting people to inroll for there roll up the rim contest as it is online can we say roll.up the rim is rigged and only people that buy there coffee every day is allowed to enroll for there roll up the rim to win

    Sentiment
    • Negative
    Content
    • Enrollment and Contest Issues
    Feb 29, 2024

  • This app deleted all of my points... why the hell did it do that. It wasn't even expired and I didn't use it. Fix your app please

    Sentiment
    • Negative
    Content
    • Loss of Loyalty Points
    Feb 29, 2024

  • Horrible app to order with. Doesnt show meal deals, half the time the rewards don't work or get removed at checkout.

    Sentiment
    • Negative
    Content
    • App Performance Issues
    Feb 29, 2024

  • app is super slow and it sucks. I'm going to uninstall cause again, its super slow.

    Sentiment
    • Negative
    Content
    • App Performance Issues
    Feb 29, 2024

  • I've lost all my points multiple times. Might as well go to McDonald's and get good coffee

    Sentiment
    • Negative
    Content
    • Loss of Loyalty Points
    Feb 29, 2024

  • App asks for update when trying to pay After update all my points are gone,

    Sentiment
    • Negative
    Content
    • Loss of Loyalty Points
    Feb 29, 2024
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Sentiment Analysis (of 30 reviews)
-36 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Tim Hortons based on online reviews collected from Google Play. The analysis helps Product Managers, Marketing Professionals, Customer Experience Specialists, Mobile App Developers, Brand Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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