Starbucks App User Satisfaction and Challenges: A Comprehensive Overview
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Starbucks App Feedback Analysis: Unveiling User Insights

Starbucks App User Satisfaction and Challenges: A Comprehensive Overview

Starbucks app users express overall satisfaction with the convenience, rewards, and user-friendly interface. Positive comments highlight the ease of ordering, immediate deals, friendly service, and the ability to find nearby locations. However, some users encounter issues with password reset, customization options, and app login. Despite occasional frustrations, Starbucks customers appreciate the app's efficiency in saving time, providing discounts, and ensuring a smooth ordering process.

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  • Customer Experience Specialists
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Custom Date - May 06, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Luv the app

    Ease of ordering ahead and like the points. Although shouldn’t have made points worth less for the price of their drinks!

    Sentiment
    • Positive
    Content
    • Specials and Rewards
    Feb 29, 2024
  • GIVE ME MY REWARDS

    IT’S NOT GIVING ME THE BUY ONE GET ONE FREE!!! IN THIS ECONOMY I CANNOT AFFORD TO BUY TWO VENTI SIZED DRINKS!!!

    Sentiment
    • Negative
    Content
    • Specials and Rewards
    Feb 29, 2024
  • Speedway and country club in Tucson

    Genuinely friendly people who watch out for more than just the order but care about people

    Sentiment
    • Positive
    Content
    • Customer Service and Friendliness
    Feb 29, 2024
  • I love this app!

    Provides easy to find Starbucks locations making it easier for you to put online orders in and save time.

    Sentiment
    • Positive
    Content
    • Convenient Ordering Experience
    Feb 29, 2024
  • Love the app

    I love the deals you guys offer. It’s super user friendly and I enjoy being able to order to go. So convenient

    Sentiment
    • Positive
    Content
    • Specials and Rewards
    Feb 28, 2024
  • Easy to use

    Love being able to see immediate deals and rewards! The app is very easy to use, and always reminding me that there is a Starbucks nearby.

    Sentiment
    • Positive
    Content
    • Specials and Rewards
    Feb 28, 2024
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Sentiment Analysis (of 30 reviews)
63 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Starbucks based on online reviews collected from App Store. The analysis helps Brand Managers, Product Managers, Customer Experience Specialists, Mobile App Developers, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

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